Customer Service Manager
Resume:
Lodi, NJ 076**-***-****
*********@*****.***
Katie-Ann Sanchez
Objective To be a part an organization that can use a creative,
confident and highly motivated individual with strong
organizational and communication skills. I am seeking
to learn as well as delegate effective management and
client relations. By implementing analytical skills
and organizational abilities. With my experiences and
skill set I know I can be an asset to any
organization.
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3/11-Current Excel Fitness
Professional Hackensack, N.J
experience Executive Administrative Assistant
Calendar Management and scheduling
Event and Project support
Process monthly expense report and supporting
documents
Presentation development and editing
Software expertise in Microsoft Office, Excel,
PowerPoint, Outlook, Word, and others
11/08-02/10 J.P Morgan Chase Bank
Warwick, N.Y
Branch Manager
Coaching and motivating employee development and sales
skills
Sales Planning and effective strategies on improving
revenue/expenses
Proactive on problem resolution, self discovery and
finalizing decisions
Cultivate and manage staff teams, business
partnerships and client relations
03/03-11/08 CitiFinancial
Nanuet, N.Y
Branch Manager
Innovating my team and managing change
Building Partnerships, Client Relations and Valuing
diversity
Driving results as well as using sound judgment
Leveraging functional and business knowledge
Highly effective in Managing Risk and Control Items
Exceeding maximum potential in Credit Insurance Sales
Providing over 4.1 million in Real Estate and Personal
loan growth
02/01-2/03 Champs
West Nyack, N.Y
Assistant Manager
Provided Customer Service
Provided individual instruction to employees
Developed and implemented daily store goals
Ensured all stock and units were accounted for
Professional 02/07 CitiFinancial
courses Yonkers, N.Y
-Foundation of Leadership Course
-Sales Management Leadership Course
-Branch Manager Operations Course
Education 98/01 Becton Regional High School Graduated
Awards received Peak Performance Chairman Club Award, Highest
Insurance Sales Award, Customer Service Excellence
Award
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