Customer Service Human Resources

“…Nikisha is one who Nikisha M. Proctor

really embraces the 970 Heritage Cove Dr. Henderson, NV 89011 702-***-****

company’s Core *******.*******@*****.***

Values. She’s humble

and can adapt well to Administrative professional highly skilled in customer

change.” service. Knowledgeable in relationship building and

2012 Performance communications, problem solving with attention to

Review Excerpt, detail. Ability to determine spoken and unspoken

Zappos.com needs. Organized, efficient and skilled in a variety of

“…Nikisha’s areas including:

administrative and Calendaring events Leadership an

customer support Sound decision making Interpersonal

skills are second to Chat/Email Support Ability to inter

none…shows internal organ

exceptional attention guests, custo

to detail while agencies, etc

maintaining a heavy

workload…a team

player and a

consummate

Experience

professional…”

Nevada Behavioral Solutions

2010 Performance

Basic skills provider, 2012 to Present

Review Excerpt,

Counsel with emphasis on prevention. Work with

Zappos.com

individuals and groups to promote optimum mental

“…Your excellent

health. May help individuals deal with addictions and

work, as an Order

substance abuse; family, parenting, and marital

Verification

problems; suicide; stress management; problems with

Representative,

self esteem; and issues associated with aging and

shows that you are

mental and emotional health.

ready to assume

increased

Zappos.com, Henderson, NV Online Retailer

responsibilities…”

Benefits coordinator / Recruiting Assistant, 2006

2009 Performance

to 2012

Review Excerpt,

Addressed employee relations questions and

Zappos.com.

concerns as it related to benefits and wellness.

“…Nikisha’s

Assisted employees with life event changes to their

Outstanding planning,

benefits. Use of multiple programs such as workday,

multi tasking and

adp, pay force, to research and resolve

organizational skills

discrepancies. Multitask and prioritize several

have kept the office

running smoothly…” projects. Educated on policy and/or benefit changes

2006 Performance Review Excerpt, House of Blues company wide. Corresponded with the finance

Las Vegas. department for employee reimbursements. Managed

employee files securely. Maintained and updated

outlook calendars within the department. Heavy use

Computer Skills:

of data entry and Microsoft. Provided stellar customer

MS Word, Excel, Outlook, PowerPoint, Publisher, 10 service to internal customers. Corresponded and

key, scheduled onsite wellness events with outside

65 wpm vendors.

Provide administrative and executive support within

the Human Resources department. Conducted

background checks and reference checks.

Scheduled and administered candidate

testing/screening. Scheduled candidate

phone/skype/onsite interviews, travel, shuttles, car

rental, etc.

House of Blues, Las Vegas, NV Club/Concert

Establishment

Box Office Supervisor, 2004 to 2006

Supervised daily operations of the box office.

Provided coaching and feedback to staff where

necessary. Balanced and reconciled cash and credit

card transactions. Developed a customer service

manual for the department. Developed spreadsheets

for inventory management and reporting accuracy.

Use of excel and e mail. Performed general office

duties

Developed rapport with concert hall managers

promoters and various partners

Communicated estimated sales potential with

promoters.

Education

College of Southern Nevada, Henderson Campus

Credits earned

Lincoln Christian University, Las Vegas Campus

Pursuing Bachelors degree in Human Services

Contact this candidate