Customer Service Manager

Linda Caperell

Las Vegas, NV

*********@*****.*** - 702-***-****

Profit Oriented Customer Service Rep with 20+ Years of Experience and a Passion for taking care of the

Customer

WORK EXPERIENCE

Customer Service Rep

Ultimate Staffing - Las Vegas, NV - September 2012 to April 2013

Consistently demonstrated client focused customer service skills

Utilized my multitasking and problem solving skills while resolving client issues

Demonstrated self-starting abilities

Beauty Adviser/Retail Sales

Macys - Las Vegas, NV - March 2011 to April 2012

Consistently achieved "Top Seller"

Awarded numerous times for both exceptional sales and going above and beyond to assist fellow team

members

Self motivation and teamwork lead to other counters confidence in my abilities and requesting I work at their

counters

Demonstrated products on clients

Conducted online product searches and ordered products

Processed pos transactions opened credit

Organized products in display cases and stocked product to ensure product availability

Store Manager

Advance America - Las Vegas, NV - March 2006 to May 2011

Excellent customer communication skills combined with creative problem solving increased customer retention

by 15% and lead to 25% increase in revenue

Exceeded company expectations by successively developing a long term cost effective plan leading to a 20%

decrease in operating costs

Dedication combined with my goal oriented, profit minded leadership and drive allowed me to work my way

from csr to center manager

Approved clients for loans

Analyzed profit and loss forms thus consistently attaining quarterly bonuses

Called clients to remind them of due dates

Arranged repayment plans for default customers

Trained new employees

Conducted money-gram transactions

Employee evaluations and schedules

Maintained all profit and loss paperwork

Demonstrated work ethic

Slot Ambassador

Riviera Hotel and Casino - Las Vegas, NV - January 2003 to March 2006

Profit oriented thinking combined with a passion for taking care of customers increased revenue by 22% two

consecutive years

Willingness to be flexible and dedicated work ethic demonstrated drive to accomplish company vision

Greeted high limit customers on casino floor

Explained benefits of players club and enrolled clients

Monitored play levels and issued comps

Contacted clients and invited them back for special events

Maintained client records

EDUCATION

Diploma

Chaparral High School - Las Vegas, NV

1986 to 1990

SKILLS

Earned distinction as top salesperson in each of three previous positions. Extensive knowledge and experience

in the customer service field. Multi Tasking Proven Leadership Ability Dedicated work ethic Goal Driven

Profit Oriented Persuasive Sales Skills Passion for taking care of customers Extensive knowledge of office

equipment

ADDITIONAL INFORMATION

I have years of experience in the following areas:

Cash Register, Fax Machine, Copy Machine, Phones with multiple lines, Internet, Email, Microsoft word.

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