Manager Management

Location:

New Delhi, 07, India

Posted:

May 25, 2013

Contact this candidate

Resume:

Nitin R Joshi

Cell No. : 989-***-****

Email ID: *******@*******.***, ***********@*****.***

Senior position in IT Infrastructure Management, Contact centre Technology,

Project Management.

Professional Synopsis

V 21 years experience in functions spanning IT Infrastructure Project

Management, Network Operations Information security, Technical Support

and Contact Centre Technology with major organizations (across industry

verticals).

V A keen planner with abilities in managing IT Infrastructure & Networking

operations with focus on profitability and achieving company's mission &

strategic direction.

V Backed by Core Telecom Operations Management skills along with hands-on

corporate experience in implementation of security policies & ISMS,

computer networks infrastructure, MPLS, CIT and CCT DC setup & migration

& lead a team of professionals for managing IT operations West region. In

depth knowledge & implementation of In Infrastructure, contact center

technology & firewall management.

V Expertise in a wide array of functions spanning Infrastructure

Management, Technical Support and System Administration, Contact Center

technology.

V Actively involved in Migration of Airtel Data centers from Mumbai to

Pune.

V Adept in analysing information system needs, evaluating end-user

requirements, custom designing solutions, troubleshooting for complex

information systems management.

V Demonstrated leader with skills in communication with excellent

relationship management, analytical and organizational abilities.

Core Competencies

Operations / Project Management

* Case / system / Process Study

* Implementation of project plans within pre-set budgets and deadlines.

* Delivery Management for technical deliverables of concurrent projects.

* Team mentoring, deployment, monitoring and development.

* IT Security Audit compliance.

* Defining best practices for project support and documentation.

* Address performance bottlenecks and ensuring maximum system uptime.

* Monitoring and design strategies to improve quality of support.

* Ensure customer satisfaction and achieved CSAT rating >4 on a scale of 1

to 5.

* Address the infrastructure requirements for Network and contact Centre

operations.

* Develop an understanding of company's strategic business objectives to

ensure that projects are structured to deliver maximum return on

investment in the shortest amount of time possible

* Manage all the technology related requirements, including technical

feasibility study, budget, selection, procurement, upgradation /

migration of hardware, software, database and applications.

* Task and resource scheduling and allocation among team members. Hold

frequent review meetings / discussions to discuss project progress.

Network Security

. Administer network security through implementation & maintenance of

security tools.

. Audit compliance of Data Center, Local Infrastructure.

. Risk Management.

. Vulnerability Assessment.

Facilities Management

. Interact with various vendors for sourcing products and solutions and for

closure of calls of certain machines, which are supported by them.

. Track asset movements and ensuring software and hardware assets are

within control.

Career Highlights

Since 29 Dec'10 IBM India as Network Service Delivery Manager.

Notable Distinctions

* Major projects completed in IIFL

o Airtel PMLS old Cloud to new cloud migration completed.

o Failover testing completed for 11 Locations.

o MPLS Migration to AIRTEL MPLS for 109 Locations completed.

* Major projects completed in Vodafone.

o Voice MPLS Migration from TCL onto Vodafone MPLS (Total 23

Circles and NDC Sites)

o Project was initiated to address/rectify Single point of failure

for Network device(s).

o Technology Refresh of approx. 600 Network devices.

o Technical Network realignment across 23 locations.

* Managing Network Operations for India Infoline.

* Managed Network operations and projects for Vodafone India account.

* Managed team of more than 50 Engineers to support Vodafone India

operations.

* Managed telecom & IT networking and roll out activities for enhancing

the operational efficiency of the network, reducing downtime and

enhancing operational effectiveness of equipments.

* An effective communicator with exceptional relationship management

skills with the ability to relate to people at any level of business

and management.

* Proficient in planning and handling projects & operations for

Networks.

* Managed Network Infrastructure of 2 Datacenters & DR site.

* Implementations of various projects in IT and Telecom and engage with

Business users for new requirements & provide appropriate resolution.

* Audit compliance for Datacenters and circle locations.

* Managing 24X7 NOC operations.

Since Feb'10 to Dec'10 Videocon Telecommunications Limited As

Senior Manager, IT Head (ROM Circle)

Notable Distinctions

* Actively involved in setting up the IT Network for Mumbai.

* Involved in providing the connectivity to Retail Outlets and testing

of all the applications.

* Involved in End to End UAT of all the applications at Outsourced call

centre.

* Actively involved in Mumbai Launch.

* IT Infra and CCT Setup for ROM Circle.

Mar'02 to Feb'10 Bharti Airtel Ltd., as Senior Manager HUB

(Western Region)

Notable Distinctions

* Pivotal in setting up and managing of LAN/WAN infrastructure and Data

center (CIT and CCT).

* Actively involved in Migration of Airtel Data centers from Mumbai to

Pune.

* Site Review and highlight deviations and potential risks to delivery

* Finalize long term build plan with SCM fulfilling the needs of all stake

holders.

* Coordination with Architects, Design Engineers, internal Critical Systems

group and IT disciplines to define requirements and implement the same.

* Data Centre Management.

* Managing HUB Datacenter of CIT and CCT, Network Infrastructure & ISO

27001 Audit Compliance of Airtel for Western Region.

* Played a key role in security implementation, security awareness, and

audit compliance for western region.

* Leading the in house IT team and different teams involved for the support

of call center & IT operations viz. FMS team, LAN & WAN and security

teams, service providers, application development team and helpdesk.

* Distinction of setting up & managing call center at various Locations. .

* Pivotal in liasioning with external and internal customers & suppliers

for call center operations and office automation.

* Implementations of various projects in IT and Telecom and engage with

Business users for new requirements & provide appropriate resolution.

* Adhering to ITIL Process such as Performance Mngt. Configuration Mngt.

Capacity Mngt. Availability Mngt. etc. etc.

* To provide proactive IT services to support Business growth and

technology.

* To provide proactively help business with innovative products/technology

to aid revenue growth.

* Capacity planning for adequate IT resources to fulfill current and future

resource requirements.

* Preparing IT Budgets and controlling Capex / Opex.

* Monitoring and Measuring agreed SLA, KPIs and IT Audits / Compliance.

* Handled

IT Infrastructure, Security:

* Setting up IT Data Centre in Pune for Western Region.

* Handled CIT Data centre migration from Mumbai to Pune for West Region for

One Airtel.

* West Region Capacity planning for adequate IT resources to fulfill

current and future resource requirements.

* Preparing IT Budgets and controlling Capex / Opex.

* Adhere to agreed SLA, KPIs and IT Audits / Compliance for Western Region.

Contact Centre Technology:

* Installation/upgrade & maintenance of Nortel Voice Products viz.:-

Nortel Meridian 81C, Symposium Call Center Server, IPML, VPS/is - 9000

Series, Oracle 8i & 9i Database Servers, MPS 100 & Veriant Voice

Loggers.

* Maintenance of Nortel Voice Products viz.:- Nortel Meridian 81C,

Symposium Call Center Server, IPML, VPS/is - 9000 Series, Oracle 8i &

9i Database Servers, MPS 100 & Verint Voice Loggers, MPS 1000, MSS

74xx and 15K.

* Integration of IVR Call Flow with Billing System for Postpaid Call-

Center. Maintaining Oracle Database for IVR Applications.

* Actively involved in Implementation of VOIP solution for west, Project

consist of Various Components such as Nortel Setup, Cisco Data Setup,

Genesis CTI, Genesis Outbound Setup, Veraz Carrier Class Switches. One

Centralised Data Centre is catering to many OSCCs spread across

India..

* Setting Up CCT Datacenter in Pune.

* Handled CIT and CCT Data centre migration from Mumbai to Pune for West

Region for One Airtel.

Nov'00 to Feb'02 IBM Global Services Pvt. Ltd.

Notable Distinctions

> Ensured and supervised timely resolution of all critical IT and Telecom