Customer Service Manager

Shamieka N. Oliver

**** **** *** *** *****, NV **147

Cell: 702-***-****

***************@*****.***

Experinced&Professional Event Coordinator/Office Manager/Sales Coordintor Assistant

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and handle

multifaceted clerical tasks (e.g., data entry, filing, records management.

Under general direction, coordinates and plans special events and activities to

enhance communications programs; performs other related duties as assigned.

Education

Crenshaw High school Los Angeles, CA

General Courses: Diploma Received June 1994

Atlanta Technical College Atlanta, GA

Wedding/Event Planning: Technical Degree Received June 2005

Action School of Bartending Norcross, GA

Master Bartender: Certificate in Bartending Received July 2009

Key Skills

Office Office Scheduling Hotel Front Desk

Skills: Management Event Management Medical/Retail Sales

Front/General Calendaring Retail

Office Operations Mail Clerk Cashier/Associate

Recruiter Front Desk Reception Customer Service

Experience Travel Coordination Hostess/Waitress

Human Resource Multi Line Phone System Server

Experience Switchboard Event Coordinating

Administration Player’s Club Rep

Dispatch/Over

Head Paging

Shamieka Oliver – Page 1

Comput MS Word MS Outlook

er Skills: MS Excel MS Access

MS PowerPoint MS Project

Experience

Advantage Counseling Services Behavioral / Parent Aide, 2008 to 2010

Jonesboro, GA

Behavioral Aide/Parent Aide work closely in the home/community directly with the

children and their families in all areas of coverage.

Implemented a behavior plan

Provided training for parents

Write daily clinical notes.

Baymaac Trucking Office Manager/Dispatch,

2003 2009

Stockbridge, GA

Make travel arrangements, data processing, and mail distribution, supervise clerical personnel, and maintain

departmental personnel records.

Provide accurate and timely information, verbally and/or written, to the CEO, senior management as requested.

Perform the necessary staff functions to insure effective daily operations in the office, may perform some clerical

or secretarial work.

Send out personnel in response to inquiries from the public, usually through a telephone or radio.

Coordinates communications, replying messages as needed.

Receives and process all calls for help or inquiries concerning drivers and payment, provide adequate telephone

communications for the office, provide an effective answering service when the office is not manned.

Quantimetrix Corporation Receptionist/Inter Sales Cord,

2000 2001

Redondo Beach, CA

Answered incoming phone calls from our international clients.

Processed all international orders in a timely efficient manner to meet the company projective monthly sales

goals and to insure top quality customer service.

Sent faxes to international customers quoting expiration dates on all items ordered and advising if any items were

out of stock

Maintained all invoices for the international shipments, stamped invoices with payment instructions.

Made copies of invoices which where faxed to customers and filed.

Mailed original copies to customers, and entered invoice dates in order login binder.

Maintained and kept an updated three ring binder, and attended a sales meeting every other week updating

Sales Manager on progress

Children’s Hospital of Los Angeles Mail/Lab Clerk, 1996 2000

Los Angeles, CA

Shamieka Oliver – Page 2

Answered incoming phone calls and provided information to various doctors and patients.

Entered patient data into Microsoft Excel file.

Picked up sorted and delivered mail daily, and delivered all airborne and FedEx outbound packages to mailroom.

Assisted with photocopying and various office procedures as needed.

Worked closely with Lab Manager and planned annual Cancer Research Meeting.

Made travel and hotel arrangements for doctors that worked in my Department.

On paydays would pick up employees paychecks and distribute them to the Employees.

Picked up specimens from the hospital and delivered them to the appropriate research

Laboratories.

Worked in Medical records occasionally to relive Medical records clerk for lunch and when they went on vacation.

Transported charts, both Hematology/Oncology and medical records as needed to clinical physicians and data

managers as requested.

Disneyland Theme Park Hostess, 1994 1995

Anaheim, CA

Taking orders

Operating a point of sale system(POS register)

Cash handling

Fulfilling orders

Food preparation

Bussing

General cleaning

Stocking items and keeping inventory

Shamieka Oliver – Page 3

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2.Available available available

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5.careful careful careful

6.careless careless careless

Shamieka Oliver – Page 4

7.capable capable capable

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10.Forgiveness forgiveness forgiveness

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13.happiness happiness happiness

14.information information information

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17.reusable reusable reusable

18.sadness sadness sadness

19.solution solution solution

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Shamieka Oliver – Page 5

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