Customer Service Real Estate

TANDRA DAVIS, CAMS

Email address: *******@*****.*** 708-***-****

SUMMARY

Certified Anti-Money Laundering Specialist offers versatile experience in the legal and banking arenas,

including significant contract compliance. Proven investigative skills include working with legal

documentation to ensure compliance with judicial guidelines. The ability to recognize potential problems

evaluate alternatives and implement positive solutions. Exceptional organizational skills, contract skills and

project management skills. Possess excellent communication skills and strong interpersonal skills. Works well

with individuals with diverse backgrounds, including clients, attorneys, staff and managers. Well developed

analytical thinking skills, including sound judgment, dispute resolution and the ability to handle multiple

tasks.

PROFESSIONAL EXPERIENCE

HAR-V COMMUNITY COALITION (Non-Profit) 9/12-Present

• Establish and maintain a Fair Business Practices Counsel to advocate mutually equitable

expectations and out-come for both merchants and consumers in the City of Harvey.

• Collaborate with government agencies, research, review documentation and prepare grant for

employment and training program.

INDEPENDENT CONTRACTOR 1/09-Present

• Work closely with elderly to assist with insurance forms, medical forms and Medicare related issues.

• Advise individuals regarding best options to ensure coverage and maximize monetary resources.

• Assist individuals in preparing for job readiness, coaching on documentation and networking.

JPMORGAN CHASE, Chicago, Illinois 9/97- 11/07

Senior Contract Compliance Specialist/Officer (10/00-11/07)

• Reviewed, negotiated and prepared complex legal agreements to ensure in compliance with the

Uniform Commercial Code and within the designated Treasury Services guidelines.

• Managed legal agreements including product and service agreements and supporting account on-

boarding/opening documentation (including Resolution, Delegation of Authority, Certificate of

Incumbency and Signature Card) for such industries as Healthcare, Insurance, Real Estate, Financial

Services and Gas and Power.

• Negotiated customized transactions with large multi-product or global client base.

• Maintained adherence with all legal, audit and regulatory requirements (including USA Patriot Act,

Reg. D and E, and NACHA Rules) to minimize business risk.

• Interfaced extensively with clients and internal business partners relating to legislation and

contractual obligations.

• Collaborated and built rapport with attorneys and corporate officers to negotiate document terms and

conditions.

• Played an instrumental role in developing uniform strategic training program for new hires.

• Coached new hires on guidelines and negotiation skills needed for complex legal agreements.

• Recipient of Star Award for outstanding customer service and performance initiative.

Senior Customer Service Paralegal (9/97- 10/00)

• Composed correspondence and designated legal documentation; handled intake of subpoenas and

other legal orders to ensure compliance with judicial guidelines.

• Conducted negotiations with government officials, attorneys and clients.

Tandra Davis, continued

• Reviewed documents for privileged as well as non-responsive information during discovery phase of

legal proceedings.

• Handled state and federal court filings. Isolated both internal and external discrepancies, valuated

alternative action plans and provided direction for immediate resolution.

KIRKLAND & ELLIS LAW FIRM Chicago, Illinois 8/86-9/97

Legal Assistant

• Orchestrated all aspects of trial preparation and discovery including: preparing correspondence and

pleadings, witness file preparation, cite check briefs, document production and attend trial.

• Proofed and confirmed quotes within briefs and transcripts for accuracy.

• Prepared deposition key point summaries for attorneys.

ADDITIONAL WORK EXPERIENCE

Worked in retail and hospitality industries involving extensive customer interaction and cash handling

responsibilities

EDUCATION

B.S. Management, Roosevelt University, Chicago, Illinois 1993

CERTIFICATION

• Certified Anti-Money Laundering Specialist (CAMS)

• Paraprofessional Approval by Illinois State Board of Education

• Certified Substitute Teacher for State of Illinois

MEMBERSHIP

Association of Certified Anti-Money Laundering Specialists (ACAMS)

Attend Continuing Education Workshops and Webinars Conducted by ACAMS and ACFCS 2009,2010, 2011

& 2012:

• “Creative Money Laundering Trend: A Candid Chat With Law Enforcement”

• “Hot Topics, Worst Exposures and Best Practices within OFAC and Sanction Compliance”

• “Managing AML Risk and SAR Review”

• “Red Flags Rule: New Deadline for Some Businesses and Business as Usual for Others”

• “The OFAC Primer for International Organizations”

• “Credit Unions: Ensuring You Meet AML Reqs. as Your Membership Base and Services Grow”

• “ The Dance of Legislation: Washington Commits Financial Reform”

• “Emerging Regulatory Trends”

• “FINRA Insights – The Dynamics of a Broker/Dealer & Financial Institution AML Program”

• “Compliance for the Joint Rule on Unlawful Internet Gambling Enforcement Act”

• “Examiners’ Review of the New FFIEC BSA/AML Manual”

• “Regulatory Update and AML Best Practices for MSBs”

• “2010Global AML Update Mid-Year Review with ACAMS Advisory Board”

• “Understanding The Effects of International Tax Fraud Within Your Organization”

• “Identifying and Managing the Risk of Banking Politically Exposed Persons”

• “FRAML: Consolidating Fraud Detection and Anti-Money Laundering”

• “Recommended Know Your Customer/Enhanced Due Diligence Practices For Brokers/Dealers”

• “Human Trafficking & Smuggling: the Perspective of an ICE Homeland Security Special Agent”

• “Securities Focus: Risk Assessments and the Broker Dealer”

• “Understanding the FRAML Process”

• “Incident Management for the Compliance Silo: Operational Roles and Responsibilities”

• “ Connecting the Compliance Dots: The Role of Audit, Anti-Money Laundering and the Business

Unit”

• “A Practical Approach to the Challenges of Detecting Human Trafficking”

• “Financial Crime Trends: What You Should Know About Credit/Debit Card Fraud”

• “Emerging Trends In Financial Crimes: Counterfeit Trade –The Next Big Threat”

• “Mastering Your Transaction Monitoring System: Improve Hit Rates and Reduce False

Positives”

OTHER EXPERIENCES

• Chicago Cares.org Volunteer Program 2011

• Daniel Chapel African Methodist Episcopal Zion Methodist Church Young Adult Christian Society

(3 years)

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