Customer Service Manager
Resume:
Scott Reetz
**** ******** ******* ****. #***,
Henderson, NV 89052
**********@*****.***
EDUCATION
Bachelor of Science in Business Administration
With a Management Concentration
University Nevada Las Vegas, Las Vegas, NV
Date of Graduation: 12/2008
WORK EXPERIENCE
01/08 to 03/13
Shift Manager/Casino Floor Supervisor
Golden Nugget Hotel & Casino Las Vegas, Las Vegas, NV
• Resolve employee concerns and disputes
• Train and Enforce customer service standards
• Resolve customers questions and concerns
• Determine guest complimentary value
• Execute Federal Government Regulation Title 31
• Extend credit lines
• Assign and adjust staffing levels as necessary
• Coach and train Employees
03/10 to 09/10
Casino Floor Supervisor
Hard Rock Hotel & Casino, Las Vegas, NV
• Enforced Federal Government Regulation Title 31
• Assured proper money management procedures were followed
• Determined guests complimentary value
• Trained and enforced guest service standards
• Coached and trained employees
03/06 to 08/06
Casino Floor Supervisor
Red Rock Casino & Spa, Las Vegas, NV
• Enforced Government Gaming Regulation 6A
• Assured proper money management procedures were followed
• Determined guests complimentary value
• Trained and enforced guest service standards
• Coached and trained employees
08/99 to 03/06
Casino Floor Supervisor/21 Dealer
Paris/Bally’s Hotel and Casino, Las Vegas, NV
• Enforced Government Gaming Regulation 6A
• Assured money management procedures were followed
• Determined guests complimentary value
• Trained and enforced guest service standards
• Coached and trained employees
• Toke Committee
08/97to 08/99
21 Dealer
Gold Coast Hotel and Casino, Las Vegas, NV
• Executed guest service standards
• Followed money management procedures
• Toke committee
• Dealt 4 games proficiently
o Blackjack
o Mini Baccarat
09/89 to 08/97
Restaurant General Manager
Pizza Hut of America, Chicago, IL
• Managed 100 to 300 employees
• Planned and prepared yearly and monthly budgets
• Provided monthly reports from Profit and Loss analysis
• Managed one to two stores at any given time
• Trained on various management and product functions
• Managed staffing needs
COMPUTER SKILLS
Microsoft Windows, Word, Excel, and PowerPoint
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