Administrative Assistant Customer Service

Aisling Collum

*** **** ***** ******, *** *A, Bronx, NY, 10470

******@*****.***

646-***-****

Seeking a challenging position in Marketing and Advertising where I will be

able to utilize my administrative skills and customer service experience to

maximize efficiency for the department as well as the company as a whole.

EXPERIENCE

IT/Administrative Assistant: Executive Office

Corcoran, New York, NY 2011-present

. Order supplies for all 35 Corcoran and Citi Habitats offices

. Assist Marketing in updating & editing agent profiles in the new

website

. Oversee facilities for Executive floor

. Answer phone calls and direct as needed

. Manage and schedule conference rooms, greet and direct visitors

. Submit all IT invoices and complete asset tag inventory

. Organize deliveries and removal for new and existing office equipment

. Compile check requests for Finance Department

. Arrange vendor set ups for Event Manager

. Complete travel and expense reports for Executives

. Collect, compile and compare mortgage information from all the

Corcoran offices

Marketing/Administrative Assistant

Nationwide, Yonkers, NY 2009- 2011

. Prepared & incorporated relevant mailings to suit individual client

needs

. Provided administrative support for management team and maintained

overall office efficiency

. Oversaw calendar management for all executives and clients

. Offered insurance policies and renewed existing ones

. Advised clients and offered them appropriate services to fit specific

business needs

. Contacted customers and responded to inquiries regarding claim

investigation results or planned adjustments, documented all

interactions and transactions

. Determined charges for services requested, collected deposits and

payments, and arranged billing

Marketing Assistant/Receptionist

Shannon Key Hotel, Co. Roscommon, Ireland 2008-2009

. Welcomed and checked in guests and processed group arrivals

. Handled all guest inquiries and complaints

. Managed all hotel services, products, and special promotional offers

. Oversaw all VIP and special events

. Maximized sales and revenues through marketing

. Assisted the Manager with daily administrative tasks

SKILLS

PC and Mac proficient, MS Office Suite, Outlook

Fluent in English, basic German

EDUCATION

University College Dublin: Michael Smurfit School of Business

Masters in Business 2009

University College Dublin

BA Geography and Linguistics 2008

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