Customer Service Manager
Resume:
Mary Ledbetter
Rochdale,MA *****
****.***********@*****.***
Education
Fisher College Boston, MA
Major: Business Administration
Degree: Associates in Science, December 2006
Major: Business Management
Degree: Bachelors May 2009
Work Experience
The Barton Center for Diabetes Education North Oxford, MA
Summer 2005 – March 2013
Director, Program Director
• Planned and helped implement special events
• Planned weekly and monthly meetings
• Put together all travel arrangements for camp fairs
• Daily Schedules for a staff of 40 and 93 children
• Managed $100,000 yearly budget
• Medical inventory control
• Ordering any needed equipment, medical supplies, and food
• Evaluating staff and programs through a variety of survey tools
• Fundraising
• Handled all office filing, faxing and general organization
• Recruitment of both staff and campers
• ACA accreditation process
• CPR and First Aid Certification
• Lifeguard Certification
• Oxygen Certification
Insulet Corporation Bedford, MA
October 2009-October 2011
Reorders Specialist
• Dealt with on average 60 customer service calls per day
• Implementing the reorders process, with proper insurance reimbursement and filing
• Coordinating with different insurance companies
• Utilizing organizational skills
• Planned department meetings
• Time management skills with filing dead lines
• Electronic Medical Records System
Medford, MA
Friendly’s Ice Cream Corporation
January 2001- March 2010
Assistant Manager
Positions previously held in chronological order:
Hostess, Server, Cook, Key-holder (supervisor)
• Weekly sales forecast
• Management of employees, as many as 30 employees at one time
• Responsible for daily deposits, processing weekly payroll, and inventory
• Labor and gap controller where I was responsible for budgeting time as well as
wasted food
• Conducting Interviews/Hiring and firing processes
• Organizing fundraisers and special events within the restaurant
• Guest service knowledge
• Conducting proper food storage, handling and equipment up keep
• Serve Safe Certified (Expires 2016)
Technical Competencies
Business skills: proficient verbal and written communication, public speaking and presentations,
multitasking, time management, self-motivated and disciplined.
Management skills: scheduling, effective organization skills, project management and delegating
tasks.
Software skills: Microsoft Windows, Word, Excel, Access, PowerPoint, FrontPage, Internet Explorer and
Netscape Research.
References
• Jesse Welch – Co-worker 774-***-****
• Kerry Packard – Supervisor 508-***-****
• Al Minghella – Manager 617-***-****
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