Customer Service Office

Sylvia Hendrickson

480-***-**** mobile

**************@*****.***

WORK EXPERIENCE:

First Insurance

Corporation (Agent Support and Office Support)

September 2011 thru May 2013

Scrubbed major medical applications that our agents submitted to

us and forwarded them to the insurance carrier, updated the

office spreadsheets, answered phones, ordered office supplies,

ordered the office groceries and ran quotes for our agents.

ADESA (Tele Sales Department)

February 2010 thru April 2011

Managed 700

dealer accounts and was responsible for ensuring dealer

participation in auctions by maintaining regular communications

with all dealers. I coordinated hotel stay, travel arrangements

and travel reimbursements for participating dealers.

New Horizons Women's Care (OB Coordinator/Front Office)

January 2008 thru January 2010 I coordinated

maternity patient's care from start of pregnancy to delivery.

Handled patient check in, check out; medical records, insurance

verification, medication lists, financials and appointments. I

also purchased office supplies for our Ahwatukee office.

EquiFirst Corporation (Corporate Services

Department/Front Desk Receptionist)

January 2005 thru January 2008 Provided customer service for

walk in customers and was responsible for managing a 6 line

switchboard. I maintained the company phone list and employee

separations list. I also assisted HR in making copies of new

employee offer letters, driver's license and social security

cards. I provided mail room assistance for incoming and outgoing

mail when mail room associate was unavailable. Responsible for

purchasing office supplies for the corporate services

department.

Palo Verde Plastic Surgery (Surgery Scheduler/Front Office)

July 2003 thru December 2004

Responsible for scheduling Dr. Rowley's in office and hospital

surgeries as well as maintaining his on call schedule at various

hospitals.

I was responsible for ordering all equipment needed by Dr.

Rowley's surgeries. I was also responsible for patient check in,

check out and insurance verification for all insurance cases.

Phone support for the front desk. This was a paper office,

primarily responsible for all medical records and follow up for

any missing documentation.

Sunshine Media, Inc. (Desktop Publisher Production Department-

Trade Magazines) August 1991 thru

May 2003

Working in the publisher relations department by assisting all

publishers with their disputes with Sunshine Media, Inc.

Responsible for receiving packages from publisher's and

distributing the package contents to the appropriate departments

within Sunshine Media, Inc. Providing front desk support by

answering incoming customer calls, shipping support and file

maintenance.

I was also part of a team providing sketched art boards for

magazine layout, provided computer design and proof read support

for all magazines prior to being sent to press

EDUCATION: Al Collins Graphic Design School-Graphic Design-AA

Graphic Arts

LEADERSHIP POSITIONS AND OTHER ACCOMPLISHMENTS:

I freelance in graphic design, interior

design and room staging

In 1996 I created a logo

for an out-of-town market, I also designed the interior and

exterior of the building. I worked closely with the Architect

and Landscape Architect.

LANGUAGES:

Spanish

SOFTWARE:

NextGen, EMR, Salesforce, PageMaker, Illustrator, Photoshop,

Word, InDesign, Excel, ACT

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