Customer Service Sales
Resume:
Cynthia Soro
Las Vegas, NV 89108
***********@*****.***
Summary of Qualifications
*Exceptional team member with strong communication, writing, and interpersonal skills.
*Dependable, accurate, and well organized with the ability to multi task.
*Able to work equally well on an independent basis or as a cooperative team player.
*Confident leader, with the ability to motivate employees to excel in Customer Service.
*Knowledgeable, Fast, and Friendly worker attending to all Customer’s needs and ensuring their
wants are also fulfilled.
*Quick learner; enjoys challengers of new responsibilities.
Customer Service Experience
07/11-Current
Retina Consultants of Nevada Insurance Specialist Las Vegas, NV
*Verification of eligibility and benefits for all patients that are seen on a day to day basis.
*Obtaining prior authorizations for out-patient procedures and testing done in the office.
*Consulting with patients on insurance denials/financial hardship battles on other solutions such
as referring them to organizations that could help low income families.
*Setting up Financial agreements for patients that are struggling to make past due balances or
copayments for the current date of service.
*Handling out of state referrals and authorizations so that patients can get oncology treatment/2nd
opinion at universities such as UCLA Jules Stein Eye Institute and USC Doheny Eye Institute.
*Heavy Volume of Data entry of referrals and authorizations that must be entered daily.
*Speaking with patients and answering all their questions that they may have on insurance such
as: Copayment information, Referral questions, financial agreements that are to be made between
the patient and practice.
02/08-06/11
Internal Medicine Associates Front Office Receptionist Las Vegas, NV
*Answering a 16 phone line system for Doctors, Hospitals, and Patients providing them with the
highest level of customer service.
*Scheduling patients regular office visits with their Primary care Physicians, Labs, Ancillary
tests such as: Ultrasounds, 2D Echocardiograms, Bone Density tests, Nerve Conduction Studies,
Cardiolite Stress tests, etc. within the Medical Manager system
*Checking in all patients that enter the office ensuring that prior to them being seen they have
updated the company with any changes such as: Address, Phone, or Insurance changes so they
are billed properly all done in a timely manner, and collecting any copayments/balances patients
owe before they are seen.
*Checking Out all patients which usually is scheduling them future visits to the office and double
checking that they have paid their copayments/balances up front.
*Verifying coverage and benefits of all New Patients/Existing patients with new insurances
informing the Physician of what can and cannot be done in the facility.
*Obtaining Prior Authorizations with Insurance companies for patients that need Ancillary
testing/out-patient testing such as: MRI’s, CT scans, and Pet Scans in a reasonable timely fashion
for patients.
*Checking Appointment line voice mail daily making sure that Voice mail calls are all called
back prior to leaving for the day.
*Copying/Faxing Medical Records to mutual Doctor’s offices.
*Preparing the charts for the following days to come so that Check-in is a smoother process in
handling patients. Making up New Patient charts for future use of the practice.
*Filing charts correctly, placing them in the color coordinated areas and making sure that it is
alphabetized.
11/05-04/08
The Gap Assistant Manager Las Vegas, NV
*Implements action plans to improve key performance indicators to maximize business
opportunities.
*Reviews and adjusts schedule to ensure appropriate floor coverage to complete all workload
and to maximize sales.
*Provides in the moment feedback to staff to maximize sales.
*Ensures hallmark customer experience by assessing interactions on the sales floor and in the
fitting room.
*Executes focal process for sales and sales support employees
*Creates development and training plans for direct reports and a hiring plan for Center of
Excellence.
*Hires, trains, develop and supervise Center of Excellence Supervisors and some of the sales and
sales support team members.
*Recruits from a diverse applicant pool.
*Provides GM with feedback on Center of Excellence team members.
*Implements shortage action plan in partnership with the leadership team to minimize loss and
achieve shrinkage goal.
*Promotes community involvement to drive brand awareness and loyalty.
*Fosters customer centric culture by recognizing and rewarding team.
*Ensures optimal floor coverage to maximize customer engagement, selling and task completion
based upon the payroll goal.
*Monitors and enforces adherence to all corporate policies (e.g., dress code, return policy, safety,
LP, etc.) as directed by policy and procedure.
04/05-11/05
The Gap Sales Lead Las Vegas, NV
*Staying up to date on current goals and priorities as it relates to the sales floor.
*Offer suggestions to Management team to drive daily sales and increase productivity.
*Setting an example of a Good Role model by providing optimal customer service.
*Treating all customers with respect and always contributing a positive work environment.
*Suggest Store Credit Card to every customer informing each of them the many benefits it has to
offer.
*Handling complex situations in compliance to the Policy and Procedure Manual.
*Assisting Manager on Duty with employee staffing and providing feedback on sales associate
performance.
*Monitor floor coverage and work zones for the day. Coordinating store associate breaks,
lunches, and shift changes.
*Logging time and attendance infractions (sick/late/no shows) and assisting Manager on duty
with call shifts.
*Training new hire sales associates with on-the-floor training.
09/04-04/05
The Gap Sales Associate/Cashier Las Vegas, NV
*Attend to all customer needs and desires providing them with item and size location, online
sales, holds, product information and detail.
*Correspond in all transactions including cash handling, return and exchanges, placing online
orders, and Credit Card Enrollments.
*Handling Customer issues in a complex manner ensuring resolution and customer satisfaction.
*Performed to all customer needs, making sure everyone is greeted and helped in one of Gap’s
highest volume stores throughout the United States.
05/03-07/04
The Orleans Arena Food Handler Las Vegas, NV
*Prepared and Served 1,000+ in a demanding work environment.
*Catered all show guests before and after all events.
08/03-07/04
The Orleans Arena Promoter of Local Events Las Vegas, NV
*Promoted Arena events including Hockey games, concerts, conventions, and Motorsport events
throughout Coast Casino properties and various local malls.
*Participated in events throughout the arena giving customers free gifts and raffle drawings
including tickets to future events, dinners/drinks, discounted coupons for Coast Casino
properties.
Education
The Art Institute of Las Vegas, NV
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