Customer Service Manager

TINA MONTELEON

**** ***** ***** *** *** Vegas, NV 89123 864-***-**** *************@*******.***

H U M A N R E S O U R C E S M A N AG E R

Professional in Human Resources Management offering a 20 plus year HR and management

career distinguished by commended performance and proven results.

Extensive background in HR Management, including experience in employee recruitment and

retention, staff development, mediation, conflict resolution, benefits and compensation, HR records

management, HR policies development and legal compliance.

Demonstrated success in negotiating win win compromises, developing teambuilding programs,

and writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills

HR Department Startup Staff Recruitment & Retention Orientation & On Boarding

Employment Law Employee Relations Training & Development

FMLA/ADA/EEO/WC Alternative Dispute Resolution (ADR) Performance Management

Mediation & Advocacy Benefits Administration Organizational Development

HRIS Technologies HR Program/Project Management HR Policies & Procedures

Professional Experience

AMERICAN GAMING SYSTEMS (AGS LLC) Las Vegas, Nevada

Manufacturer and distributor of gaming machines with offices in the United States and Canada.

Director of HR, 2000 to 2011

I started with the company at Start Up as Staff Accountant in Greenville, SC. In my 12 year career with

AGS I held many positions including Senior Accountant, Assistant to CFO, HR Manager and Director of

Human Resources. I was integral in all aspects of staffing, system developments and legal compliance,

guiding the startup and management of a full spectrum of Accounting and HR operations, systems and

programs. Worked with senior management to create HR policies and procedures; recruit employees;

create group benefits programs; and develop orientation, training and incentive programs. Manage

vacation, PTO and personnel records; administer benefits enrollment and programs; administer HR

budget; and handle HR workplace issues, direct contact with attorneys. Managed all company insurance

policies including shopping, maintenance and day to day operations.

Key Results:

Played a key role in ensuring the successful launch of Las Vegas accounting office with emphasis on

building a cohesive team.

Implemented program of pre employment background checks and drug testing to insure compliance with

all licensing agencies. Worked closely with legal and compliance departments to prevent and solve

problems.

Structured and implemented programs and policies in the areas of training, compensation structures,

benefits packages, incentives and new employee orientation.

TINA MONTELEON

Phone: 864-***-**** Page 2

Professional Experience (continued)

Fostered a teamwork/open door environment conducive to positive dialogue across the organization

nationally and internationally.

Oversaw all salary offers, sign on bonuses/relocation packages at both the exempt and non exempt level,

including all legal documents and contracts.

Reduced PEO costs by 15% annually by changing PEO and negotiating costs.

Kept employee benefit costs flat for 3 years while increasing employee benefits.by working with Broker

to get the most for our money.

Reduced company insurance costs by working with Broker, changing carriers and negotiating policy

costs.

Wrote employee manuals for both US and Canada covering issues including disciplinary procedures,

code of conduct, FMLA policy and benefits information in compliance with all national and local laws

and policies.

Introduced company’s first formal drug testing program including pre employment and random testing

company wide.

Began compilation and revision of job descriptions across all levels and categories including interviews

with employees and managers to construct an accurate picture of the duties and skills required for each

position.

pac asia, LTD. Tamuning, Guam

Wholesale distributor of golf supply merchandise to golf courses and retail shops throughout Pacific Rim

countries including Korea, Japan, Okinawa, The Philippines and Marianas Islands.

Partner and Operations Manager, 1995 to 1999

Responsible for all accounting, customer service, purchasing, warehouse and HR functions.

Key Results:

Responsible for all aspects of staffing, system developments and legal compliance, guiding the startup

and management of a full spectrum of Accounting, Customer Service, Warehouse and HR operations,

systems and programs. Staffed and trained all employees in the above departments.

Wrote employee manuals for both US and Canada covering issues including disciplinary procedures,

code of conduct, FMLA policy and benefits information in compliance with all national and local laws

and policies.

Wrote employee manuals covering issues including disciplinary procedures, code of conduct, FMLA

policy and benefits information in compliance with all national and local laws and policies.

Responsible for all day to day operations.

professional golf supply of hawaii Honolulu, Hawaii

Wholesale distributor of golf supply merchandise to golf courses and retail shops throughout Hawaii and

Guam.

Operations Manager, 1984 to 1995

Responsible for all accounting, customer service, purchasing, warehouse and HR functions.

Education & Certifications

TINA MONTELEON

Phone: 864-***-**** Page 3

Professional Experience (continued)

university of hawaii at manoa Honolulu, Hawaii

Psychology

Of Note

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations,

leaves of absence, workers’ compensation and workplace safety/security.

Affiliations:

Society for Human Resource Management (SHRM)

Soroptomist International

References:

Dave Johnson: 303-***-****

Previous: CFO, American Gaming Systems, Las Vegas, NV

Current: Managing Partner, C Squared Solutions LLC, Denver, CO

Barry Wyatt: 864-***-****

Previous: Director of Finances, Interim CFO, American Gaming Systems, Greenville, SC

Current: Controller, Imperial Die Casting, Greenville, SC

Mark Nielson: 864-***-****

Previous: Controller, American Gaming Systems, Las Vegas, NV

Current: Controller, Seneca, SC

Contact this candidate