Customer Service Data Entry

Cassandra Williams

Mobile Phone: 702-***-****

Secondary Phone: 702-***-****

E-mail: *************@*****.***

OBJECTIVE

To become a valuable asset to the company.

WORK EXPERIENCE

Currently a stay at home mom at the time, I am pursuing my BS in Psychology and

growing my Virtual Assistant business. I am available when you are and capable of

handling numerous tasks and deadlines.

• Data Entry Clerk

August 2010 – October 2010

AppleOne Las Vegas, NV

Entering and editing orders for warehouse. Daily duties include, but not limited, to printing

receipts, labels and forms, filing, faxing and typing. Software: Warehouse Plus and Lotus Suite.

• UNEMPLOYED

November 2009 – August 2010

I was unemployed due to my son’s cancer diagnosis.

• Cashier

September 2008 - April 2009

McDonalds Las Vegas, NV

Assisting customers with food orders, cash sales and store cleanliness. Cash handling and direct

customer service.

• PBX Operator

March 2008 - July 2008

Regency Towers Las Vegas, NV

Face-to-face one-stop concierge for residents. Answering and transferring all calls, sorting mail

and faxing.

• UNEMPLOYED Las Vegas, NV

January 2007 - March 2008

Currently unemployed due to pregnancy. Expected due date, 11/11/2007. Willing to relocate to

Phoenix, Arizona upon delivery based upon my skills and experience.

• Customer Service Representative

June 2006 - December 2006

Sitel Corporation Las Vegas, NV

Answering all customer inquiries on their wireless service throught Verizon Wireless. Assisted

with credit card payments, activations and cancellations. Also assisted team supervisor with

payroll, filing and time-entry procedures.

• PBX Operator and Trainer

May 2003 - October 2005

Caesar's Palace Las Vegas, NV

Responsible for training new hires into the department and refresher training. Relief supervisor

duties such as, employee tracking and file maintenance. Data entry and extensive telephone

experience.

• PBX Operator and Trainer

May 1998 - September 2001

Bellagio Hotel and Casino Las Vegas, NV

Answering all calls into the hotel and casino. New hire and refresher training for the department.

Relief supervisor duties to include; hourly traffic reporting, payroll and Microsoft Access.

• US Navy, NAS Miramar San Diego, CA

Government and Military

Responsible for message dissemination for the entire base. Data entry and classified material

maintenance.

EDUCATION

Some College Coursework Completed, Psychology,

4 2010 - I have not graduated

Capella University Las Vegas, NV

Studying general psychology with a minor in early childhood development

SKILLS

PBX Operator Expert

Customer Service Expert

Typing speed, 40 wpm Expert

Data entry speed, 7100 kph Expert

CAREER HIGHLIGHTS

Although I haven't worked in the customer service field for awhile, I am still keeping up with the

current office systems. I have excellent alpha-numeric and microfiche filing skills as well as

receptionist/front-office experience. I was a department trainer for Caesar's Palace and Bellagio

PBX departments while employed there. Gaining those skills also gave the abilities to become a

relief supervisor on every shift.

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