Customer Service Human Resources
Resume:
East Windsor, NJ *****
*********@*****.***
Lisa Anderson
To obtain a position which will fully utilize my professional capabilities while allowing me
OBJECTIVE
to use previously obtained ideas and broadening my knowledge.
Effective communication through customer service, employee motivation, marketing and
SKILLS &
problem-solving
ABILITIES
Time management skills and the ability to work independently
Microsoft Products (Word, Outlook, Excel and Power Point)
EXPERIENCE ASSOICATE MANAGER, THE MCGRAW-HILL COMPANIES
December 1989 – January 2013
Provide day to day supervisor of the Permit Operation activities which including recruiting and
hiring and trained new associates, insuring that the team leaders prioritize their coaching and
talent development responsibilities as well as financial monitoring and management. Monitors
daily activity and attendance to proactively insure that performance is properly managed. Served
as the permit representative to Regional and national sales associates to insure that the output of
McGraw-Hill Construction News exceeds our customer requirements. Daily administration of
permit coordinators and permit locations. Coordinate administrative functions, paperwork,
correspondence and maintenance of all permit correspondent files.
Responsible for goals setting, scorecard administration, performance reviews, and making
recommendations on merit reviews. Manages new hire process by coordinating job postings
with Human Resources, reviewing potential candidates and conducting initial interviews.
Ensured that initial training and on the job training plans are implemented.
Develop talent, throughout the Permit Operation through individual coaching, innovative
training and performance management tracking to identify and initiate performance management
when necessary.
Produces Monthly Operations Reports, maintaining vacation schedules, filing timesheets and
ordering supplies. Assists in budgeting process by monitoring monthly operating statements and
annual budgets. Complete and monitor permit correspondent costs/pay. Complete all necessary
Accounts Payable in a timely manner.
Work with Management on aligning permit locations with current market ensuring that each
market is represented. Work with offshore team on permit data entry issues. Answer and coach
offshore team on permit policies and procedures.
EDUCATION THE CITTONE INSTITUTE – PRINCETON, NJ – SEPTEMBER 1989
Office Automation Specialist – Received a Software Package Award
MERCER COUNTY COLLEGE – TRENTON, NJ – APRIL 1986
Data Entry Operator and Secretarial
REFERENCES FURNISHED UPON REQUEST
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