Customer Service Representative
Resume:
Billie Vaughn
******.******@*****.***
Objective
I expect to associate myself with a professionally driven, well-respected
organization by pursuing a challenging, responsible, dynamic and rewarding
career and applying my academic knowledge, expertise, skills and
enthusiasm; which will assist my career development and contribute
effectively to the progress of the organization and the society as well.
Summary of Qualifications
- Excellent communication skills
- Personable and interrelates with people of all levels
- Typing skills/ 55 WPM
- Over 5 years of Customer Service experience
- Proficient with Microsoft Office
- Ambitious self-motivated and flexible
- Energetic and detail oriented
- Hard working and willing to learn
- Multi-task oriented
Work Experience
01/18/2012 ~4/03/2012 NREIS National Real Estate Information Services (temp position)
Data Entry Clerk
- Data Entry work for multiple realty service clients
- Print/confirm and send out ledger and HUD forms
- Handles escrows accounts
- Proficient and hard woking at a fast pace
03/2012 ~10/2012 PNC Bank
Financial Consultant
- Providing excellent customer service skills to each PNC customer.
-Reaching out to prospective clients and building a strong customer base.
- Help clients with financial planning decisions to retirement, education, day-to-day
expenses and investments.
- Work with companies or individuals to plan for their financial futures by offering
information and guidance on topics that include taxes, and investments.
- Adhering to bank and regulatory policies and procedures is critical to providing high
quality service to the card services clients and business partners.
- Assure the accuracy of financial transactions by reviewing account reports and
verifying the data.
03/10/2011 ~01/06/2012 CVS Caremark
Data Entry Clerk II
-Provide fast paced excellent service for CVS Caremark pharmacist
-complete work order in a timely mannered
-Process customer and account source documents by reviewing data for deficiencies:
resolving discrepancies by using standard procedures or returning incomplete
documents to the team leader.
-Contributes to team effort by accomplishing related results as needed.
- Secures information by completing data base backups.
05/1/10 ~9/15/2010 Jones Lang Laselle (Bank of America)
Customer Service Representative
- Providing excellent customer service for bank of America employees
- Property Management for CBRE Richard Ellis
- Mange Inbound/Outbound calls in a specific time frame
- Create work orders from various Property Managers
- Took up to 80+ inbound and outbound calls per day
- Sent company emails
01/12/10 ~ 04/30/10 Wal-Mart
Customer Service Clerk/ Cashier
- Provided excellent customer service to all positions
- Cashed checks, processed loans, and handled large sums of money
- Handled returns and exchanges
- Ring/bag customer’s groceries
- Zone and stock shelves in front end of store
01/21/2008 ~12/22/2008 Dish Network (EchoStar Satellite, LLC)
Customer Service Representative
- Answers customer/client requests or inquiries concerning services, products, billing,
equipment, claims, and reports problem areas.
- May be required to work in one or multiple queues/skill sets over various customer
contact channels.
- Responsible for improving customer retention through programs and service
provided to the customer.
- Utilizes mechanized systems to initiate and complete service orders and handle
customer requests.
- Continually maintaining working knowledge of all company products, services and
promotions.
- Make recommendations according to customers’ needs on features, accessories,
upgrades and rate plans.
- Handled up to 100+ inbound calls per day
EDUCATION
Schenley High school; Graduated 2006 GPA 3.0
Realtors Institute of Pittsburgh; 40 credits
-
Contact this candidate