Sales Customer Service

Andrew Payne

************@**.*** 763-***-****

CAREER OBJECTIVE

A client relationship expert experienced at developing and retaining long term clients; seeking an account

management position within a progressive, growth-focused organization that treasures premium long term

relationships.

CORE COMPETENCIES

Client Retention Merchandising Telecommunications

C-Level Presentations Management Consulting Time Management

Work Ethic Business Development Self Motivation

Consumer Electronics Negotiations Detail

PROFESSIONAL EXPERIENCE

2010 – Present

Best Buy Enterprises, Richfield/Eden Prairie, MN

STRATEGIC GROWTH & SALES ADVISOR (2011-PRESENT)

Manage 1 MM book of business with a focus on maximizing relationships and loyalty

Attainment of 112% of monthly sales quota every month. $50K/Mo at .30 margin quota

Act as single point of contact for 92 clients in the Minneapolis/St. Paul metro

Extensive experience in consultative relationship sales approach

Plan and execute operational strategies and training content to optimize sales results

Drive sales by creating a world class experience for clients and supporting team members to increase

brand loyalty and retention resulting in Minneapolis/St. Paul market success

Manage resource allocation to match project plan and deliver expected results within scheduled project

timelines

CUSTOMER SOLUTIONS MANAGER (2010-2011)

Managed multiple departments and stockrooms to drive and support over $37 MM in annual sales

Coached and developed associates to enhance selling skills and improve service performance metrics

Motivated staff and peers to deliver unmatched customer shopping experience

Develop associates to advanced positions within the organization while identifying and recruiting

talent based on talent analysis with 4 associates promoted under my management

Analyzed and identified sales trends utilizing exception reporting to focus on underperforming

businesses

2005–2010

Scientific Games, LLC, Shakopee, MN

OPERATIONS MANAGER

Assisted in negotiations of sales and business contracts

Managed and monitored telecommunication systems and wagering terminals

Experienced in dealing with Linux and Unix servers and consoles

Managed transition of data servers from CAT6E to fiber in association with Vericom Solutions

Implementation of low voltage infrastructure design and execution

Inventory management and quality control

100% compliance with state of MN employee safety guidelines and regulations

Exemplary delivery of customer service

Andrew Payne 763-***-**** Page 2

EDUCATION

Normandale Community College, Bloomington, MN Summer 2015

Associates of Science Degree Candidate

Business Management & Marketing

Wayne State College, Wayne, NE 2003-2004

Champlin Park High School, Champlin, MN 2003

Marketing/Economics/Graphic Design

SELECTED ACCOMPLISHMENTS & DEVELOPMENT EXPERIENCE

Best Buy Brad Anderson Legacy Award Recipient, Awarded to top performing employees of company

worldwide – Customer Solutions Manager

Preferred Candidate, Hand-picked to develop and execute pilot business initiative in #1 CE retailer in the world,

Best Buy, named Best Buy Simplicity within the Minneapolis/St. Paul metro – Strategic Growth & Sales Advisor

Client Satisfaction, Only employee to receive 100% Client Satisfaction rating across entire book of business –

Strategic Growth & Sales Advisor

VOLUNTEER EFFORTS

Feed My Starving Children, Chanhassen, MN

Ronald McDonald House @ Children’s Hospital, Minneapolis, MN

Best Buy Bingo @ Children’s Hospital, Minneapolis, MN

Youth & High School Baseball Camps, Champlin, MN

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