Customer Service Medical Assistant

Triara Mason-Morgan

**** ***** ******, **********, ** 15216

***********@*****.***

412-***-**** cell

412-***-**** home

Objective:

Highly motivated professional seeking employment in the healthcare industry

where I have the opportunity to contribute clinical and administrative

skills; expertise fostering positive customer relations; and quality

delivery of patient care services.

Qualifications:

. Associate Degree/Medical Assistant, 3.9 GPA

. Associate Degree /Office Administration, 4.0 GPA

. Customer Relations Experience- Account management, office administration,

customer service

. Administrative Experience - Employment Specialist/job placement

services/trainer, job readiness and retention

. Medical Assistant Experience- OB/GYN Specialty

. CPR Certification

Related Skills:

Injections Venipuncture Microsoft Computer

Applications

Capillary Punctures Electrocardiography EKG Collections

Snellen Eye Chart Vital Signs Accounting

Height and Weight Throat Cultures Outstanding

Customer Service

Electronic Medical Records Urinalysis Billing

ICD and CPT Training Medical Claim Forms Training of New

Employees

Experience:

UPMC Physicians Services OB GYN Pittsburgh, PA

Medical Assistant March 2013 to June 2013

Clinic Closing

Job Duties: Meet and greet patients, take patient vital signs, perform

urinalysis and pregnancy test, complete demographics in Epic system,

prepare patients rooms, assist doctors during exams, and surgical

procedures, autoclave instruments, perform injections, perform front office

duties, and offer exceptional patient care services.

Magee Women's Hospital Pittsburgh, PA

Medical Assisting Extern September 2012 to

November 2012

Job Duties: Meet and greet patients, take patients vital signs, perform

urinalysis and pregnancy tests, complete demographics, clean and prepare

patients rooms, venipuncture, perform front office duties, and offer

exceptional patient care services.

Direct Energy Business Pittsburgh, PA

Senior Customer Relations Representative September 2008 to

December 2010

Job Duties: Assist with all customer inquiries, create work orders for

accounts issues, process account changes, accounting, collections, and

continually offer exceptional customer service.

The Work Center Pittsburgh, PA

Employment Consultant September 2007 to August 2008

Job Duties: Help job seekers find employment, track job seekers time,

County and City guideline training, help job seekers with any barriers,

give excellent customer service, liaison between job seekers and County

Assistance Office.

Brightside Academy Pittsburgh, PA

Senior Collections Representative June 2002 to August 2007

Job Duties: Process account changes, assist with customer inquiries,

billing accounts, adverse actions, accounting, filing, faxing, various

Microsoft applications, balance spreadsheets, and various collections

activities.

Triara Mason-Morgan

1433 Alton Avenue, Pittsburgh, PA 15216

***********@*****.***

412-***-**** cell

412-***-**** home

Education:

Kaplan Career Institute - ICM Campus Pittsburgh, PA

. Associate Specialized Business Degree/ Medical Assisting

November 2012

Bradford School of Business Pittsburgh, PA

. Associate in Specialized Business Degree/ Office Administration April

2000

AWARDS and CERTIFICATIONS:

Professionalism Award

Commendable Attendance Award

Honor Roll

CPR Certification

Clinical Competencies Award

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