Customer Service Representative
Resume:
John Grazulis
La Habra, CA 90631
**********@***.***
Skilled customer service representative with extensive experience in
assisting customer needs to provide top notch service. Ability to multitask
under fast paced environments and manages time effectively. Experienced
in resolving customers' issues by providing quick solutions to meet
customers' needs. Excellent communications skills demonstrated by ability
to work with people of diverse backgrounds.
Qualifications
10 Key at 9689 kph
Type at 75+ wpm
Excel, Microsoft Word, Outlook, and PowerPoint
Quickly establish rapport with clients by listening to determine needs of
customers before offering solutions.
Professional Experience
ImPress Associate
OfficeMax - La Habra, CA
2011-Present
Assists in stamp creations, business cards, advertisements and presentation
folders
Conceptualize and create web and print projects to meet customers'
requirements
Coordinate internal and external deliveries
Clarify job specifications and requirements, respond to clients questions
on phone and in person, create mockups for clients to demonstrate concepts,
and provide input on cost-saving alternate approaches to printing projects
on phone and in person
Formatting documents in Word, Excel, and Adobe PDF
Records FedEx drop-offs and conducts end-of-day printout of daily
transactions
Merchandiser
2010-Present
CAST - Sarasota, FL
Received merchandise in store, set up end cap displays
Check off out of stock items on data log
Communicated with CAST employees on phone to determine job specifications
Email Visit Forms and pictures of display to company on website
Waiter/Host
Inca's - Irvine, CA
2009-2011
Served food and beverages to customers
Seated parties according to number of patrons
Dedicated to maintaining a clean dining room and adhering to all safety and
legal standards
Sales Associate / Customer Service Representative
2008-2009
Wal-Mart - Huntington Beach, CA
Assisted customers with exchanging/returning merchandise to guarantee
customer satisfaction
Tracked inventory of returned items
Greeted customers in person and on phone to answer questions and determine
each customer's requirements
Maintained and organized inventory and shelf stocking to ensure products
were easily accessible
Provided training to new employees on all facets of job operations
Tracked customer's money wire transactions through data log
Stocked product displays on floor
Sales Associate / Customer Service
2006-2007
Sprint - Westminster, CA
Solved billing problems and handled customer inquiries to ensure patron's
needs were being met
Managed all transactions such as billing, upgrading plans and warranties
via phone and in person
Reported daily numbers into company computer system to track sales and
deposited earnings at bank
Handled high volume sales successfully by multitasking
Cashier / Merchandiser / Customer Service Representative
1999-2004
Costco Wholesale - Garden Grove, CA
Open-closed cash registers, performed money counting, untying charge slips,
vouchers and coupons, and balancing cash drawer
Performed opening and closing procedures ensuring that all tasks were
completed accurately
Developed constructive working relationships with others and maintain them
over time
Received freight from trucks, recorded inventory, and displayed on floor
Contact this candidate