Customer Service Administrative Assistant
Resume:
Kathleen Allison Warren
**** ******** ***** ******, ** 60031 847-***-****
***********@*****.***
Objective:
Maximize communication and analytical skills alike; to build off of and maintain a strong
work ethic and professionalism in a family oriented environment.
Professional Skills:
Knowledge of general PC performances; Microsoft office and email correspondence.
Understanding of customer service dexterity in multiple scenarios.
Employment History:
Childcare Attendant, Gold‘s Gym Gurnee, IL December 2012 – Present
o Assisted in numerous activities for children
o Cared for multiple age groups ranging from 6 weeks to 12+ years.
o Made sure children had fun, safe environment to play in while parents used this gym.
Staffing Specialist, Manpower Peoria, IL May 2012 June 2012
o Worked with various clients, particularly in the industrial and clerical trades, in order to gain
understanding of the types of employees they are searching for.
o Proactively assisted in building a channel of applicants in order to fill positions quickly.
o Trained new employees in tasks performed as Administrative Assistant for Manpower.
Administrative Assistant, Manpower Peoria, IL March 2012 May 2012
o Contacted applicants and completed several interviews of multiple applicants on a daily basis.
o Performed drug testing and administered various assessments of applicants’ skill levels in areas
such as industrial and clerical proficiency.
o Answered multi line phones, made sure supplies were well stocked in the office for use and
assisted Staffing Specialists in numerous projects when needed.
o Greeted visitors into the establishment while providing professional customer service.
Customer Service Representative, AFNI Peoria, IL February 2010 March 2012
o Answered incoming telephone calls in a prompt, professional, and friendly manner.
o Attempted to sell additional services and products to customers on every single call.
o Gathered information about the customer to place orders.
o Built and maintained rapport with customer
o Input data into the computer utilizing various AFNI and client software packages
o Maintained flexibility to accommodate constantly changing work shifts & environment
Management, Gold‘s Gym Gurnee, IL August 2001 – February 2010
o Manage over 40 employees for facilities Children‘s Activity Center.
o Occupied children while their parents used the facility
o Handled and resolved conflicts in a professional manner
Education:
Bachelor of Arts Degree, Northern Illinois University, December 2006
Major, Communication, Emphasis: Media Studies
Minor, Art
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