Customer Service Assistant
Resume:
Jessica Roe
Huntington Beach, CA 92646
602-***-**** / ***********@*****.***
Professional Experience
October, 2012 - December, 2012 Customer Service Representative
(Temporary contract position - to Dec., 2012) Matrix Imaging Products,
Inc.
Lake Forest, CA
Preparation of paper documents for digital conversion (storage).
March, 2009 - Present Freelance Public Relations
Phoenix, Arizona / Huntington Beach, California
Perform pro bono consulting services on media relations, marketing and
advertising efforts for non-profits and community members (Internet and
traditional communications, media relations, resume and interview
techniques).
February, 2002 - March, 2009 Executive Assistant
Cesar Mazier Landscaping & Consulting, Inc.
Phoenix, Arizona
Responsible for client, vendor and employee relations, answering phones,
scheduling meetings and conference calls, insurance, mechanics/construction
liens and releases, e-verify, corporate renewals (Registrar of Contractors,
business licenses, vehicle licensing / registrations), non-profit
commitments, annual thank-you party for clients, garden tours, web site
text and updates, Internet research projects, contracts, press release
writing and distribution, marketing, advertising, media relations,
purchasing of collateral materials and office supplies, created and
maintained plant databases with scientific and common names, created plant
labels on the Universal Laser System label maker, domestic and
international travel arrangements, and office set-up and daily management.
Responsible for all correspondence (electronic and traditional). Served as
the assistant in the development, implementation and production of the
president's second musical-CD. Handled the Peachtree accounting program
when the bookkeeping position was vacant. Had company phone forwarded to my
cellular phone 24/7. Maintained confidentiality records for clients and
employees. Performed under strict deadlines.
September, 2001 - July, 2003 Trustee for Private Estate
Phoenix, Arizona
Managed all probate and other aspects of daily operations to execute the
closure of a private trust.
January, 1999 - September, 2001 (employee) Director of Community
Relations
May 1996 - January, 1999 (PR consultant) Desert Botanical Garden
Phoenix, Arizona
Responsible for marketing, advertising, public relations, and admissions.
Oversaw and managed the group tours division, special events, and facility
rentals. Served on several internal committees, as well as community
committees with other
Jessica Roe / Huntington Beach, CA
Page two
(Desert Botanical Garden / cont.)
non-profits. Worked closely with the board of trustees on committees,
staff liaison for the quarterly newsletter The Sonoran Quarterly and annual
reports, editing and proofreading other department materials, and special
event projects. Oversaw the volunteer efforts for the community relations
department, including (but not limited to) Music in the Garden, adult
tours, special events, etc. Handled the writing, art direction, publication
and direct mailing of collateral materials, as well as speech writing for
department directors, board of trustee members, and the executive director.
Was responsible for a $500,000 annual budget. Performed under strict
deadlines.
May, 1989 - January, 1999 Manager of Public Relations
All Media Communications (now closed)
Phoenix, Arizona
Handled all local / national public and media relations for agency clients.
Assisted in the writing of client collateral materials, and creative
direction. Assisted with editing and proofreading materials. Worked under
strict deadlines.
September, 1982 - May, 1989 Food Server
Mesa, Arizona
Food server for the Olive Garden Restaurant and the Landmark Restaurant.
June 1982 - September 1982 Front / Back Office Assistant
(Summer position) Grace L. Bush, M.D. (now deceased)
Chandler, Arizona
Performed front and back office assistant duties as assigned. Assisted with
patient files, insurance submissions and claims, scheduling (re-scheduling)
appointments, check-in and check-out of patients, patient vitals, cleaning
of equipment in autoclave, dictation and correspondence, office and medical
supply inventory, etc.
Education
Agua Fria High School, Avondale, Ariz. 1978-1982
~ graduated in top 3% of class
~ Who's Who Among American High School Students
Volunteer
Current volunteer, Huddle Up For Heroes
Current volunteer, Orange County Republican Party
Current volunteer, Orange County Registrar of Voters
Active member of Internet animal rescue groups
Former board member, Scottsdale Symphony
Former business advisory committee member, Audubon Arizona
Former public relations volunteer, Ballet Arizona
Former public relations volunteer, Native Seeds/SEARCH
Former committee member, NARD (Native American Recognition Days)
Former marketing committee member, Papago Salado Association
Former committee member, AZ-APDA (Parktoberfest fund-raiser, 2010-2011)
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