Customer Service High School

Anna Ivanovic

*** *. ****** ***

Elgin, IL, *****

630-***-****

*******************@*****.***

Work Experience

MARCUS THEATRES.–Elgin, IL

Staff Member, 04/2007 07/2008

MCDONALDS – Elgin, IL

Assistant Manager, 08/2008 08/2009

JP MORGAN CHASE Elgin, IL

Fraud Escalation Re Bill Review Team Member, 08/2009 10/2012

VERIZON WIRELESS – Elgin, IL

Customer Service Representative 02/18/2013 4/13/2013

Education

Larkin High school – Elgin, IL

o Acquired High School Diploma, 2005 2009 GPA: 3.98/4.0

ELGIN COMMUNITY COLLEGE –Elgin, IL

Associates degree in progress, 2010 present GPA: 3.2/4.0

o

(Majoring in communications)

Achievements/Awards

Food Service and Sanitation Certified

Skills

1. Punctual 5. Computer Savvy 8. Self Reliant & Self

2. Report Preparation – 6. Customer Service Motivated

Including Excel expertise Capable of handling 9. Goal & Team orientated

3. Written Correspondence – Escalated Situations 10. Professional Presentations

Including Word expertise Appropriately, 11. Energetic

4. General Office Skills – Maintaining 12. Flexible

Organization, Service Customer 13. Problem Solving

Demonstration Satisfaction 14. Quick Learner

7. Innovative

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