Sales Customer Service

CLAYTON ROSS ELLIOTT

**** *** ***** **** ** ~ Atlanta, GA 30318

404-***-**** **************@*****.***

QUALIFICATIONS

Accomplished, seasoned professional with proven success in sales, sales

engineering, sales support, prospecting, marketing, market analysis,

networking, account mangement, customer support, project management, field

engineering, and technical training. Superior communication, analytical,

and problem-solving skills, with proven experience in systems sales,

support and development. Certified Wireless Networking Administrator (CWNA)

and Certified Polycom Intelligent Core Specialist, with additional

technical capabilities in:

? LANs/Wireless LANS ? PowerPoint ? UC Infrastructure

? TCP/IP ? Excel ? Polycom Real Presence

? DHCP servers ? Visio ? SIP

? Windows OS ? Siebel ? Legacy PBX Protocols

1 PROFESSIONAL EXPERIENCE

AVENUE REALTY, Atlanta, GA 2011 - Present

Real Estate Sales Consultant

Leverage expert skills in prospecting, marketing, networking, presenting

and writing contracts.

Independent consultant for buyers and sellers of single-family, multi-

family and investment properties

POLYCOM CORP./SPECTRALINK CORP., Atlanta, GA 2000 - 2013

Program Manager, Strategic Accounts (2005 - 2013)

Served as Account Manager of corporate retail accounts for Polycom, the

Unified Communications systems industry's market leader.

Perform Sales Engineering and Support for accounts averaging $8 million new

product sales per year.

Provide overall service account management for Polycom's largest service

contract ($4 million).

Liaise with the customer, vendor technical, and vendor business groups to

ensure continued successful deployment and implementation of products.

Manage product hardware and software evaluations and validations.

Present account summary and data reviews to VP and C-level management of

customers.

Generate, analyze, distribute, and manage customer performance reports.

Manage, review, update and develop service procedures and processes.

Develop and document basic applications information for service and

training.

Provide technical feedback and advice to engineering and customer service

coordinators.

Initiate, research, test and manage problem escalations.

Customer Services Field Engineer (2003 - 2005)

Served as key interface with large healthcare, retail and manufacturing

customers.

Performed specialized installations, training and service visits billed at

$1,000+ per day.

Served as a technical resource for complex multi-vendor system

implementations.

Developed and documented basic applications information for field service

and internal training.

Recognized, tested and escalated design deficiencies for both hardware and

software.

Performed new product hardware & software evaluations, Beta testing, and

validations in the field.

Utilized complex diagnostic equipment such as spectrum analyzers and trace

tools.

Performed escalated trouble issue re-creation, analysis, and resolution in

support of labs on multi-vendor systems.

Provided in-depth trouble analysis and written case reports to engineering.

1 CLAYTON ROSS ELLIOTT Page Two

PROFESSIONAL EXPERIENCE

(Continued)

POLYCOM CORP. /SPECTRALINK CORP., Greensboro, NC Continued

Customer Support Engineer (2000 - 2003)

Fulfilled service and support requirements for a multimillion dollar

purchase agreement.

Served as primary customer service liaison for major retail account, Lowe's

Companies.

Delivered sales presentations and support in pre-sales environment.

Managed deployment of Wireless VOIP Telecommunication systems for over 200

Lowe's stores.

Served as Technical Support representative in a multi-vendor technology

team.

Designed, installed, configured and tested wireless telecommunication

systems.

KELLER WILLIAMS REALTY, Atlanta, GA 2006 - 2010

Real Estate Sales Consultant

Individually listed and sold $4M in residential real estate in and around

metro Atlanta.

Developed expert skills in prospecting, marketing, networking, presenting

and writing contracts.

Independent consultant for buyers and sellers of single-family, multi-

family and investment properties

LORRILLARD TOBACCO COMPANY, Greensboro, NC 1997 - 1998

Quality Systems Department Co-op (1998)

Served as team member to create and establish a new Quality Systems

Department.

Reviewed plant operations and business systems

Served as project team member initiating plant preparation for FDA

regulations.

Industrial Engineering Department Co-op (1997)

Collected, recorded, analyzed, and prepared data for presentations using

PowerPoint, Excel, Word, and Lorillard database/spreadsheet software.

Analyzed operations using time studies and work sampling.

EDUCATION

NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC

Bachelor of Science in Industrial Engineering, 1999

University Dean's List, GPA 3.53

BARNEY FLETCHER REALTY U

Real Estate Sales License Course, 2006

Class Completed, Exam score of 95%

GLOBAL KNOWLEDGE

Project Management Professional Course, 2010

Class Completed

AWARDS

Polycom Ten Year Anniversary Award, 2000

Second Place, Institute of Industrial Engineers (IIE) Systems Modeling

Simulation Competition, 1999

Piedmont Industrial Packaging Employee of the Summer Award, 1996

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