Quality Assurance Management

John Graziano ************@*******.***

Stow, Ohio 44224 440-***-****

Professional Profile

Thirteen years experience in Operations and Quality Assurance supporting the

value-added services, operations and logistics business for Arrow Electronics in Solon,

Ohio.

Masters Degree Technology Management from

Kent State University College of Applied Track record of transforming VAS into GMP

Engineering, Sustainability and and efficient processes to meet customer

Technology. requirements.

Supervisory management experience. CPI and Lean track record in operations,

13 years experience providing strategic integration and logistics.

and tactical solutions in a value-added Supply Chain Management Trained (APICS).

services (VAS) business. QEHS experienced auditor.

Certified Quality Auditor (ASQ). Environmental Management System (ISO14001)

Six-Sigma Green Belt Trained (SSGB ASQ). auditor.

Kaizen event lead and contributor Occupational, Health and Safety (ISO 18001)

experience. auditor.

2012 recipient of the Arrow 5S Visionary Responsible Recycling (R2) auditor.

Leader Award. Business process development and

5S facility owner and subject matter implementation.

expert. Business operations analysis and trend

Balanced Scorecard performance metric experience.

experience. 8D CAPA and root-cause investigation process

Project management experience designing, owner.

testing, implementing, training and Training program management experience.

administration of web-based applications First-article and build-plan validation

in a value-added services operation. experience.

Quality, Environmental, Health & Safety International work experience.

(QEHS) management system implementation Business startup experience.

experience. International business experience and

Transported Asset & Protection Association related travel.

(TAPA FSR-2011) management system

implementation experience.

Professional Experience

Quality Process Specialist

Cross-functional experience interfacing with integration, engineering and Quality

operations teams to ensure that VAD services are in place and are capable of meeting

performance and quality objectives.

Have led or participated in numerous continuous process improvement projects across

internal business groups to drive change and improve performance.

Balanced Scorecard summary and analysis experience to support business management

system.

Training content developer. Technical and non-technical training experience. New hire

orientation trainer.

Technical expertise including first article builds, work instruction development and

inspection activity.

FDA medical device integration and quality assurance experience.

Provide analysis and guidance to management team and process owners regarding QEHS

requirements and best practices.

Quality & Operations Specialist

Designed and implemented numerous business operations web-applications; Training,

calibration, audits.

Software Quality Assurance (SQA) experience.

First article and engineering build experience in value-added computer integration

environment.

ISO 14001, 18001, R2 and TAPA implementation and lead auditor experience.

Project management and presentation skills leading Quality initiatives and program

rollouts.

Experience analyzing key business process performance to identify trends and implement

improvements.

5S facility owner that helped the team exceed the facility performance goal in 2011.

Calibration and scales program management experience.

Work History

Quality & Operations Arrow Electronics Inc., Solon, Ohio 2007 - Present

Specialist

Quality Process Specialist Arrow Electronics formerly Agilysys 1999 to 2007

Inc., Solon, Ohio

Systems Technician Pioneer Standard Electronics 1999

(Agilysys), Solon, Ohio

Education

Masters Degree Technology Management Kent State University, Kent, Ohio. College of

(MTEC). Applied Engineering, Sustainability and

Technology

Quality Management Systems Lakeland Community College, Kirtland, Ohio

Bachelor Degree English and Pre-Law Kent State University, Kent, Ohio

Personal Interests Scuba Diving, Photography, Travel. American Red Cross Course

Instructor and Volunteer.

Contact this candidate