Customer Service Sales

Diana M. Houed

***** ** **** ******

Miramar, FL 33027

Mobile: 954-***-****

E-Mail: **********@*******.***

Employment History

**/**** - **/****

Restaurant Manager - Rinconcito Latino - Pembroke Pines, FL

Responsible for the administration of all daily activities of 25 employees.

Directly responsible for all HR issues including hiring, firing, conflict

resolution and workplace safety. Coordination with all service providers

and vendors in regards to pricing and contracts. Handled customer

complaints and coordinated services for large company events and formal

parties.

06/2009 - 07/2012

Travel Coordinator - Destinos a Medida - Buenos Aires, Argentina

Promoted national and international tourism. Complied all necessary

information in order to facilitate sales. Provided support to owner for all

day to day office activities. Coordinated with agencies, hotels and service

providers in order insure customer satisfaction and seamless travel.

Prepared mass mailings and advertisement for agency promotions.

02/2001 - 11/2005, Sign Supply USA Inc. - Pompano Beach, FL

Sales Rep/Administrator

Promoted full product line of indoor and outdoor signage for the East Coast

of Florida, Caribbean and Latin America. Maintained customer satisfaction

as well as acquired potential prospects by

performing inside and outside sales functions. Established pricing

and implemented proposals

in order to maintain appropriate profit margins. Responsible for pricing

review and approval for all Sales Reps and negotiated pricing with vendors

and customers. Performed demonstration of product to potential and

existing clients. Attending and coordinating major trade show events such

as GOA & ISA.

06/1998 - 01/2001, Image Systems & Supplies, Inc. - Sunrise, FL

Sales Rep/Marketing Coordinator

Inside sales, product demonstrations and customer proposals of full product

line of indoor and outdoor signage materials and products. Assisted

Marketing Director with product launching and development of marketing

strategies. Coordinated and attended trade shows. Designed and produced

product literature. Provided customer service and administrative issues.

06/1990 - 07/1997, Tsumura International Inc. - Secaucus, NJ

International Sales Coordinator

Worked directly with the Vice President of International Sales for a Fine

Fragrance Manufacturer. Provided customer service and processed orders to

high end customers in Europe, Caribbean and Latin America. Worked with

freight forwarders for international shipments. Coordinated and attended

Trade Shows. Launched and produced product literature and all sales

activities.

EDUCATION

1988-1990, Associates Degree in Business and Office Technology-St. Peter's

College, Jersey City, NJ

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