Customer Service Technician

Profile

Individual seeking position offering the opportunity to use collective

experience.

Experience

Everest College,Instructor Pharmacy Technician Program, Bedford Park, IL

*/****-*******

Instruct Pharmacy Technician training courses in accordance with course

competencies/objectives. Utilize a variety of teaching methods-such as

lectures, demonstrations, discussion groups to ensure that the needs of

students are met. Explain and demonstrate related laboratory/practical

procedures for both retail and hospital technician work. Manage classroom

teaching conditions and environment through active instructor presence.

Provide students with academic support and advice. Arrange students' field

placement and monitor progress.

Certified Pharmacy Technician, Walgreens Oak Lawn, Illinois 3/2006-

2/2012

Perform all functions related to the dispensing of prescription

medications. Ability to multi-task and prioritize to effectively manage

required duties. Participate in maintenance of pharmaceutical inventory.

Assist pharmacist in preparation of medications for dispensing. Receive

prescription orders at intake window and enter into computer. Maintain up

to date stock supply. Resolve insurance claim issues utilizing knowledge

and understanding of prescription benefit plans. Possess understanding of

Prior Authorization procedures, drug formularies and prescription claim

adjudication. Provide extensive customer service to patients.

Office Manager, George I. Skarpathiotis, M.D. Palos Heights, Illinois

1994-1997

Manage day to day functions of busy pediatric practice. Coordinate

scheduling to ensure efficient daily staffing. Maintain medical supplies.

Serve as liaison between patients, staff and physicians. Provide necessary

service to ensure patient satisfaction.

Marketing Administrator, BCS Insurance Co., Chicago, Illinois 1988-1994

Provide marketing support for Blue Cross Blue Shield owned insurance

underwriter. Extensive travel conducting employee sales/enrollment

seminars for Group Universal Life product. Provide customer service to new

and existing accounts. Coordinate proposal process from underwriting

department to client. Assist customers with all problems including

membership and claim issues.

education

Lewis University, Romeoville, Illinois

Bachelor of Arts, Marketing

Contact this candidate