Guest Service Agent
Resume:
Camilla P. Trudeau
**** *. ***** ******, *******, CA 90248
Telephone: 424-***-****, email: *******.*******@*****.***
Objective
Seeking a position in customer service/clerical position where my experience can be utilized to improve customer satisfaction.
Summary of Past Employment/Personal Experience
• Answering and taking phone messages
• Filing (invoices, billings, financial documentations)
• Creating folders/files for new accounts
• Babysitting
• Organizing Polynesian Club at West High School
• Assisting leaders at church functions (i.e, dances, luau)
• Daily household chores (dishes, trash, vacuum/sweep)
Experience
Katoa Construction, (Concrete & Masonry), Los Angeles, CA
Clerk, 2006 – Present (Summer & Weekends)
Responsible for filing (a) invoices, billings, and other documentations to appropriate folders, and (b) answering phones and taking messages for the estimator(s).
McDonalds, 21836 S. Avalon Blvd,Carson, CA. 90745
Manager: Danytza Valenzula
Responsibilities:
• Mastered point-of-service (POS) computer system for automated order taking
• Communicated clearly and positively with coworkers and management
• Maintained high standards of customer service during high-volume, fast-paced operations
• Followed procedures for safe food preparation, assembly, and presentation
• Resolved complaints promptly and professionally
• Handled currency and credit transactions quickly and accurately
Center for the Arts at El Camino College
Manager: Georgi Levine
310-***-**** ext. 3029
Usher, September 2011 – December 2011
Responsibilities:
• Greeting and taking tickets from patrons
• Escorting patrons to assigned seats,
• Responding courteously to questions and comments and concerns with answers and/or actions.
• Working concessions: preparing, serving, and selling food before shows and during intermissions.
DoubleTree by Hilton Hotel in Carson, 2 Civic Plaza Drive, Carson, CA. 90745
Manager: Tyrone Flowers
Responsibilities:
• Hands-on experience in computing bill, collecting payment and making change
• Collected payment following all cash handling rules
• Keep records of room availability and guests’ accounts
• Able to direct and accompany guests to different facilities and functions in the hotel
• In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer
• Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner
• Maintain the hotel’s high standard of service and hospitality
• Verify that all updated reports have been run
• Ensured the desk was always attended
• Arranged reports from all other departments
Other Experiences: (a) Organize a Polynesian Club at local high school for other students to learn about the Polynesian culture; (b) Help church young adult leaders in organizing youth dances, luau etc. (c) Volunteer at Happy Hats for Kids more than 50 hours (d) Pianist for church events
Education
West High School, Torrance, CA
Graduated: 2010
Major: General Course
El Camino College, Torrance, CA
Student, 2009 – Present
Major: Communication
SCROC – Southern California Regional Occupational Center
Summer Student – 2007
Computer Web Design
Contact this candidate