Customer Service Representative

Ellen Beige

**** ******* ***** ***** *******, NC 28025

704-***-**** **********@***.***

Customer Service Representative

? Service-oriented, customer-focused professional offering ability to

quickly access and address client needs.

? Exceptional experience in the customer service area communicating with

others

? Strong mathematical aptitude; skilled in variety of accounting functions,

including account reconciliations, cash management, and closing

processes.

? Personable communicator naturally able to build positive rapport and

relationships with people of diverse ages, cultures, professions and

socio-economic backgrounds.

? Computer proficient includes Microsoft Word, QuickBooks, Quicken and

Windows operating systems.

Experience

AT&T/ARISE - Concord, North Carolina January 2012 - current

. Worked from home a minimum of 40 hours including weekends

. Answered calls from small business

. Changed plans, reviewed billing and answered any questions related

with their AT&T account

. Expertise in communications with customers

. Resolved all issues that required my attention

. Helped people to lower their bills

CONVERGYS - Charlotte, NC November2010 -August 2011

Customer service advisor

. ? Give all types of directions,.

. ? Take care of all of customer concerns

. ? In emergency situations, keep customer online and keep customer calm

until emergency services are there.

. ? Send roadside assistance Answer phone for OnStar customers.

. ? if necessary

. ? Take care of all types of roadside assistance including roadside

assistance, unlock doors, stolen vehicles and vehicle diagnostics

Connextions, Concord, NC April 2008-October 2008

Customer Service Agent

. ? Handled customer inquiries regarding new phone activations and other

technical issues via web chat format and solved their problems and

escalated more issues to next tier of support.

. ? Responded to billing inquiries, plan changes, and other issues in

compliance with corporate policies and procedures, as well as sold

various telephone plans and packages to existing and new customers.

eBay, Roslyn Heights, NY January 2002-November 2005 Owner

. Sold upscale clothing and accessories on eBay to international clients

and shipped items expediously to ensure high level of positive

customer survey feedback.

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