Customer Service Management

GARRY D. KEITH 931-***-****• **********@*****.*** •

*** ****** *****, *********** **. 37040

BUINESS MANGER

PROFESSIONAL PROFILE

Highly accomplished and experienced transportation professional with proven track record of rapport

building, resourceful problem solving and communication skills. Seeking to apply my experience,

education, and skills in the field of Transportation as a Driver Manger.

KEY SKILLS

Installation and Management of Microsoft Office Programs

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Perform system database maintenance and back up/restore functions.

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Perform Customer Service Management duties and functions.

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PROFESSIONAL EXPERIENCE

Driver Customer Service Representative Pro Logistic Smyrna, TN 04/12 to Present

Transport Nissan auto parts to several supply plants, conducting professional customer

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service.

Operated and maintained high dollar equipment for professional use.

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Responsible for planning and implementing transportation business for Pro Logistics.

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Driver/Recruiter Customer Service Agent U.S.Xpress Chattanooga, TN 02/07to 04/10

Provided an on time delivery to Wal Mart Distribution Centers in the United States.

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Operate Qualcomm System related to Logistic Information.

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Assisted with planning and creating a BOL for Wal Mart logistics team.

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Recruit Drivers to deliver merchandise in United States.

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Cage Manger Isle of Capri Biloxi, MS 10/96 to 09/98

Worked with team in planning and performing security measure for money cage for new

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Employees

Resolved incidents with disruptive guests by involving staff and management

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Completed job duties with 100,000 dollars in cage count out for employees.

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EDUCATION

Strayer University Nashville, TN

Bachelor of Science in Criminal Justice, GPA 3.70/4.00 ( September 2013)

Concentration in Criminal Justice Administration Relevant Coursework:

w Law Enforcement Operations and Management w Criminal Investigation w U.S. Courts

w Comparative Criminal Justice w Corrections w Senior Seminar in Criminal Justice

C

Associate in Business Computer Support August 2002

Relevant Coursework:

w Information Technology in Business Management

w Computer Support Specialist in Business

w Comparative Business w Computer Technology w Network and Administration

Centura College Virginal Beach, VA

HONORS

Employee of the month, U.S. Xpress, 2008

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Safety Award, U.S. Xpress

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Attendance Award, Isle Of Capri 1997

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