Sales Customer Service

Phyllis M. McConnell

**** ************ ***** ******, ** 46032 Cell: 317-***-**** Home: 317-***-****

E-mail: *******@*******.***

PROFESSIONAL OBJECTIVE

To obtain a specialty, territory or medical sales position with advancement opportunity in the Indianapolis area.

PERSONAL QUALITIES

Results oriented, Resourceful, Professional, Ethical, Self-Motivated, Intelligent, Dependable, Energetic, Persistent and

Organized.

EDUCATION

Park College (Parkville, MO) – Bachelor of Arts, Business Administration

PROFESSIONAL EXPERIENCE

Roche Diagnostics Indianapolis, IN February 2010 to Present

Account Specialist

• Sell CoaguChek, Accutrend and Urisys 1100 devices to physicians, hospitals and home health agencies

• Exceed assigned territory goals by working with distribution partners to uncover sales and conversion

opportunities

• Utilize the Miller Heiman sales technique to uncover customer needs to increase sales. Establish strong customer

relationships and ensure thorough territory coverage to exceed sales goal.

Customer Care Specialist

• Successfully completed 5 month training program which included disease state of diabetes mellitus and Accu-

Chek brand blood glucose monitors.

• Provides technical support to customers in a caring and compassionate manner.

• Adheres to policies regarding telephone etiquette and customer satisfaction guidelines.

• Meets and exceeds statistical guidelines regarding Call Adherence, After Call Activity and Call Handing Time.

Achievements

Certificates for providing outstanding customer service.

Goodwill Ambassador – Diabetes Tours

Coaching and Development Team Member

Mentee/Roche Mentor Program

GlaxoSmithKline Pharmaceuticals Muncie Territory June 2008 to January 2009

Sales Representative

• Successfully completed 12 week sales training program in diabetes mellitus, benign prostatic hyperplasia and

common skin infections

• Responsible for the marketing and sales of Avandia, Avodart and Altabax to primary care physicians,

dermatologists, urologists and endocrinologists in a defined geographic area with two teammates.

3M Pharmaceuticals/Graceway Pharma Indianapolis, IN April 2000 to December 2007

Professional Representative

• Market specialty pharmaceutical products to physicians (dermatologists, ObGyn’s, Allergists and Pulmonologists)

and teaching institutions (I.U. and St. Vincent’s) Aldara 5% Cream, MetroGel Vaginal, Maxair Autohaler,

Atopiclair and Benziq.

• Develop and conduct in-service training seminars with practitioners, nurses and staff.

• Coordinate and implement over 15 grand rounds programs during a 6 year period.

• Conducted educational breakfast and lunch meetings to develop relationships, increase sells and to uncover

additional opportunities.

• Identified, coordinated and participated in state and local medical conventions.

Phyllis M. McConnell

3828 Steeplechase Drive Carmel, IN 46032

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• Provided educational and financial support to local organizations and assisted with the development of education

programs.

Achievements

Consistently achieved sales quotas and maintained ranking in top 10-25% of sales force

Six Sigma Green Belt – conducted projects focused on process improvement and increasing ROI for

medical and educational programs

District Computer Trainer

Successfully completed all sales training programs

Completed Professional Safe Driving Course/Advanced Driving School, Driving Dynamics, June 2000, July 2004 and

Defensive Driving 2008.

Federal Express Corporation (FedEx) Indianapolis, IN June 1989 to April 2000

Global Account Manager

• Responsible for growing $40M revenue base of global and national accounts by 15% year over year through the

introduction of new products and services, contract negotiations and strong customer relationships

Sales Representative/Account Executive

• Exceed assigned revenue goals (>50%) by providing new and existing customers with products and services that

reduced their overall transportation costs and improved customer service

Achievements

President’s Club 1993, 1995, 1996

Hall of Fame 1993, 1995

U.S. Sales Representative of the Year 1993

Numerous recognition awards at all levels

MEMBERSHIPS/VOLUNTEER OPPORTUNITIES

JDRF / Tour de Cure

Healthcare Business Women’s Association

Madame C.J. Walker Historic Renovation Committee

Children’s AIDS Walk Team Coordinator

Habitat For Humanity of Greater Indianapolis

American Heart Association

Women’s Leadership Initiative – Community Impact Committee

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