Customer Service Representative

Ronald H. Merker

**** *.*. ** ******

Miami, Florida 33156

E-mail: ************@*****.***

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PROFESSIONAL EXPERIENCE:

FSC- Jesup

Jesup, Georgia

****-****

. Legal research

. Correspondence with Congressional and Judicial offices

. Interpreter (Spn/Eng - Eng/Spn) assistance to administrative personnel

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U.S. Customs and Border Protection Officer (CBP) /

1984-2008

Legacy U.S. Immigration Inspector (USINS)

Miami International Airport

Primary duties:

. Inspection, examination and admission of U.S. citizens and aliens

soliciting entry into the United States

. Detection, prevention, and interception of known and suspected

violators of statutes of law covered under U.S. Title Code with

specific attention to violations under the INA

. Case preparation, processing, and management

. Administration and service of sworn statements, Notice to Appear (NTA)

and Removal, Credible Fear (Asylum), Prosecution proceedings and other

administrative actions

. Executing warrantless searches, seizures and arrests

. Conduct official investigations

. Maintenance and management of official security clearances and

passwords for official / law enforcement computer databases

. Mandatory firearms quarterly qualifications and duty carry (optional:

off duty)

Employment training, promotions, collateral duties and details:

. 1984: Officer Training - Federal Law Enforcement Training Center

(FLETC)

Glynco/Brunswick, Georgia

. 1984-2000: Foreign deployment throughout Caribbean to conduct Enroute

Inspections of cruise ship passengers and crew members

. 1984- 2000: Case processing of illegal aliens and refugees at Krome

Detention Center and Homestead AFB

. 1984-2007: Selected for Seaport and Private Aircraft duty at

satellite duty stations (Chalks, Dodge Island, Miami River, OpaLocka,

Tamiami and Homestead AFB

. 1988-1999: Selected to participate in Mass Migration exercises. A

multi agency task force applying newly implemented strategies and

logistics in preparation of mass arrivals of illegal aliens to the

United States

. 1988-2001: Selected for acting supervisory position overseeing both

inspection operation and casework processing

. 1989: Initial member of Terrorist/Drugs/Fraud (TDF) deployment

. 1993: Competitively selected (nationwide) and promoted to initial

Special Operations Inspector position

. 1993: Initial development of Advance Passenger Inspection System(APIS)

. 1996: Special Ops training: FLETC Artesia New Mexico; Advance

interrogation, investigation, computer systems, firearms and fraud

detection

. 1996-2000: selected for initial Expedited Removal/Case processing team

responsible for the most complex and sensitive casework

. 2000: Selected to initial opening of permanent Tamiami Airport duty

station

. 2001: Selected to initial team to participate congressionally mandated

vigilance and inspection of outbound passengers

. 2001: Selected for "Train the Trainers" detail in Houston, Texas to

train management, training personnel and staff in newly implemented

nationwide case management computer programs (ENFORCE/IDENT)

Awards and recognitions:

. 1988-2008: Numerous recognitions for identifying and returning to

their rightful owners thousands of dollars in valuables including

cash, electronics, billfolds, personal artifacts, passports and other

official documents

. 1988-2001: Numerous awards and recognitions for investigations and

casework resulting in the successful removal and/or prosecution of

administrative and criminal violators including counterfeit currency,

credit cards, identity, travel and immigration documents, and alien

smuggling

. 2003: recognition for providing 19 years of honorable public service

. 2003: Selected as a Floor Coordinator supplementing and providing

support to mngt.

. 1988-2008: recognitions from Dade County Aviation Department

(Protocol) personnel and various airlines for providing the upmost in

professional and honorable public services.

. 2008: Resigned due to wrongful adverse actions. Case is presently

under investigation by Attorney General's Office and open in the U.S.

Federal Court (11th Circuit). Details provided in person upon request.

U.S. Immigration and Naturalization Service Jan 1984-

Nov 1984

7880 Biscayne Blvd., Miami, Florida

Customer Service representative- Citizenship department

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Miami Veterans Hospital

1983-1984

Clinical Research Lab Assistant- Nephrology/Diabetes research

Political, Academic, and Professional Associations:

Member - City of Miami Youth advisory Board 1975-

1976

Executive Officer- Pre-med Honor Club-MDC 1977-

1978

National Treasury Enforcement Union (NTEU) 2003-

2008

American Federation of Govt. Employees (AFGE) 1984-2003

EDUCATION:

Miami Coral Park Senior High (High School Diploma) 1973-

1976

Miami, Florida

Miami Dade College

Miami, Florida (Kendall Campus)

1976-1979

Course of study: Chemistry, Biology, Psychology

Florida State University

Tallahassee, Florida

1979-1982

Course of study: Chemistry, Biology, Criminology, Spanish

Florida International University

Miami, Florida (South Campus)

1982-1983

Course of study: Chemistry, International Relations

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Personal:

Date of Birth: October 31, 1958

Place of Birth: Miami, Florida

Married: Spouse's name: Vilma Merker

1983-Present

Children: Children's names: Amanda (1990) and Michelle (1992)

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Travel: Extensive travel throughout Europe, Caribbean, Central America and

United States

REFERENCES: Professional and personal information available upon request

LANGUAGE SKILLS: Fluent in English and Spanish. Additional studies in

Hebrew

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