Registered Nurse Customer Service

*Deatra Howard*

**** ****** ****** *****, *******, TN 38018

(H) 901-***-**** (C) 630-***-****

E-mail: **********@*****.***

OBJECTIVE: To obtain a challenging yet fulfilling position in healthcare

administration

PROFILE:

. Demonstrated leadership competencies and skills, including excellent

communication, customer service, continuous quality improvement,

relationship development, results orientated, team building,

motivating employees, performance management and decision making

. Demonstrated aptitude for developing new skills

. Readily develops rapport with consumers, staff and healthcare

professionals

. Relates well with a variety of cultures and socio-economic backgrounds

. Able to work well in interdisciplinary team environments

. Resourceful in completing projects and ability to multi-task

effectively

WORK EXPERIENCE:

Saint Francis Hospital-Bartlett

5/2012- Present

Bartlett, TN

Registered Nurse Weekender- Medical-Surgical/Telemetry/Stroke/Neuro

. Responsible for unit specific personnel management functions as Charge

Nurse

. Supervises work performed by team members; coach, guide and motivate

staff

. Mediates conflict resolution amongst staff, patients and families

. Collaborates with multi-disciplinary team members to optimize patient

outcomes

. Coordinates staffing and schedules with House Director

. Patient assessments; IV therapy and infusions; Telemetry monitoring;

Medication administration; Admission and discharge planning; Patient

advocate

Select Specialty Hospital

8/2010-7/2012

Memphis, TN

Chief Nursing Officer

. Collaborated with the CMO, CEO and other healthcare officials for

optimal healthcare delivery governed by CMS and State guidelines

. Responsible for running one of the largest LTACH facilities in the

nation for the chronically, critically ill patient population

(ventilator, burns etc

. Maintained cost effective budget for 39 bed unit and 150 FTE's

(Nursing, Respiratory, Rehab, Ancillary)

. Quality indicators for optimal patient outcomes; Bridging departments;

Boosting HCHAPS; PI Projects

. Staffing and scheduling assignments; Patient acuity; HPPD

. Conducted employee evaluations, clinical observations and disciplinary

actions

Methodist Germantown/University

10/2010-11/2011

Germantown, TN

Patient Care Coordinator/ Medical-Surgical/ Stroke/ Telemetry

. Responsible for 46 bed unit and 40 FTE's

. Completed staffing and scheduling assignments

. Patient, family and employee mediator

. Unit tracers; chart and line audits

. RN resource; Patient assessments; IV therapy; Patient advocate

Advocate South Suburban Hospital

11/2008- 07/2010

Hazelcrest, IL

Assistant Clinical Manager / Medical-Surgical/ Telemetry

. Assist in providing administrative and clinical leadership

. Help plan, coordinate, and manage personnel and resources to provide

the highest quality care with trained, professional, and competent

staff in a cost effective manner

. Provide and maintain ongoing educational and professional development

of staff in conjunction with the unit manager and director

. Collaborates with physicians and other health care disciplines to

assure optimal patient care

. Manages patient care delivery to optimize patient outcomes, customer

satisfaction and resource management using CQI techniques

. Oversees staffing and scheduling utilizing a cost-effective

methodology; Staff evaluations and corrective actions

. Nursing resource; Patient assessments; IV therapy and infusions;

Telemetry monitoring; Medication administration; Admission and

discharge planning; Chart audits and patient follow-ups; Patient

advocate

Adventist Bolingbrook Hospital

12/2007- 11/2009

Bolingbrook, IL

Charge Nurse/Medical-Surgical/ Telemetry/Orthopedics

. Coordinate and monitor patient care delivery

. Responsible for unit specific personnel management functions

. Supervises work performed by team members; coach, guide and motivate

. Mediates conflict resolution amongst staff, patients and families

. Assist manager to maintain competency of staff with skill validation

and education

. Collaborates with multi-disciplinary team members to optimize patient

outcomes

. Participates in hospital performance improvements

. Coordinates staffing and schedules with House Director

. Patient assessments; IV therapy and infusions; Telemetry monitoring;

Medication administration; Admission and discharge planning; Patient

advocate

Macneal Hospital

10/2007- 11/2008

Berwyn, IL

Registered Nurse/ Charge Nurse/ Telemetry/Pulmonary

. Patient advocate; collaborate with several healthcare officials

. Drug administration ; IV therapy and intravenous infusions; patient

education

. Prep patient for various procedures, testing and surgeries; Tele; EKG

interpretation

. Delegate duties to appropriate staffing; assign and coordinate staff

assignments

EDUCATION:

University of St. Francis MSHA

8/2009-8/2010

University of St. Francis BSN

6/2004-5/2007

Joliet Junior College Transferred to USF

1/2002-6/2004

LICENSURE/ CERTIFICATIONS:

RN Licensure Expires 1/2013

BLS Certification Expires 8/2014

ACLS Certification Expires 6/2013

SKILLS:

Proficient in MS Office, Word, Excel, PowerPoint, McKesson, Cerner,

Laborwork

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