Human Resources Management

Lyn Williams, PHR

***** ** *** ***

Miami, Fl ***96

Phone: 786-***-****

*************@*******.***

JOB OBJECTIVE: Seeking a position that will utilize my professional

experience as well as focus on Human Resources Management.

PROFESSIONAL SUMMARY

Strategic Human Resources Leader with experience in defining, developing

and implementing human resources strategies that contributes to the

company's competitive advantage. Demonstrated ability to develop and

execute strategic and operational plans. -Proven success at developing

consultative business partnerships with senior leaders and their teams.

Strong strategic thinker, collaborator and communicator. Consistent track

record of high performance. Bilingual, English and Spanish, both verbal

and written. Areas of expertise include:

Change Management Leadership Development Project Management

Compensation Planning Organizational Design Recruitment & Retention

Employee Relations Organizational Talent Management

Multi-Unit Human Development

Resources

03/2011- Present Director of Human Resources

Miami Pop Media- Tampa, Orlando, New York

. Provides HR support to over 250 employees in 5 locations

in Florida, NY, California.

. Assist Managers in identifying potential associate

relations opportunities, providing counsel and advice to

zone and district business partners in creating swift

solutions to resolve, creating and maintaining a

positive work environment, while consistently balancing

the needs of the individual associates and business

initiatives.

. Conduct and coordinate New Management Orientation

regularly in all 7 locations.

. Work with Managers to ensure that the direct recruiting

effort, the hiring process and the identification and

promotion of internal management candidates is executed

and maintained to company standard.

. Coordinate with unemployment tax consultant as

necessary, regarding state unemployment claims

. Coordinate and/or participate in Department of Labor

claim hearings when necessary.

. Investigate, respond and find solutions to all associate

complaints in a timely manner.

. Created an Employee Handbook.

. Assist Managers in evaluating Human Resource training

needs and, establishing a calendar of training topics to

be presented for management.

. Provide guidance to Managers in implementing and

communicating personnel, compensation, and benefit

policies and procedures throughout the company.

03/2009 - 3/2011 Regional Human Resources Manager

Blockbuster Inc. Florida & Georgia - Going through

Bankruptcy

. Provided Regional HR support for over 310 stores through

out Florida & Georgia.

. Provided leadership including mentoring/development to

subsidiary Regional Directors and District Managers.

. Built and maintained partnership and provides day to day

HR guidance to all region employees.

. Provided career/self-development coaching senior

management and key employees.

. Facilitate staffing analysis, organization, career

development and "bench" planning for the Regional and

District Staff.

. Ensured that the core HR business fundamentals are

developed, monitored, and refined as needed.

. Created and modifies position descriptions, performance

management, legal and regulatory compliance (in

coordination with local legal consultants and/or

Corporate Legal Department) and HR cost/benefit analysis

& policies.

. Oversaw the development, monitoring and updating of

appropriate HR policies, programs and practices

throughout the region.

Page 2 of 3

12/2005- 03/2009 Regional Human Resources Manager

Lowe's, Louisiana & Florida

. Provided Regional HR support for over 38 stores from

Florida, Georgia, and Mississippi and Louisiana.

. Effectively executed Associate training programs in the

store. Assessed training needs and quality of store

training delivery. Ensured training is provided on AR/HR

issues.

. Drove the succession planning and review process for

consistency in region, fairness, timeliness and

effective utilization of payroll to maximize store

performance. Coached and provided input to other

managers and supervisors to provide quality, timely and

consistent reviews.

. Hired all Location Human Resources Managers for stores

in the Region.

. Ensured that each Associate had an opportunity for

career development and understood his/her growth

opportunities. Worked with store management team to

identify and develop talent.

. Proactively maintained a positive Associate relations

environment and supported the Open Door policy. Handled

Associate issues and facilitated in-store resolutions

that are fair and consistent.

. Worked with Director of Human Resources and District

Management Staff to investigate and coordinate the

handling of associate issues and concerns to maintain a

positive work environment.

08/2000-01/2005 Director of Human Resources- Global

Polaris International, Miami, Florida

Company Profile: Polaris International is an

international network of accounting firms including an

on-site call center that is committed to being

identified as an organization of 900 employees providing

professional services necessary in order to reestablish

the standing of the accounting professionals

. Managed a Human Resources department of 11 employees not

including 6 in multi-units all over the world this

included the United States, Peru, 2 offices in Europe,

China, the Bahamas, and India.

. Managed and oversaw the HR operations in the on-site

call center.

. Implemented Compensation Programs in the USA, the

Bahamas, and Europe, which enabled employee turnover

reductions, improved recruitment results, compliance

with applicable regulations and union avoidance.

. Developed the companies Affirmative Action Plan.

. Developed and implemented consistent HR policies

(including employee handbook and formal grievance

process) which resulted in significant improvements in

employee relations as well as union avoidance.

. Developed and conducted Harassment Training and Union

Avoidance Program for Managers and Supervisors which

improved supervisory skills and employee relations,

reduced legal risks by enabling successful outcomes on

several EEOC charges.

. Established regional HR policies and procedures for

Canada and Latin America regions and developed

strategies with regard to recruitment, retention and

benefits ensuring compliance with corporate as well as

local regulations/standards, while at the same time

respectful of cultural differences.

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06/1998- 07/2000 Senior Human Resource Generalist/ Recruiter

American Habilitation Services, Miami, Florida

Company Profile: American Habilitation Services, Inc.

(AHS) is one of the largest providers of person-centered

supports to people with developmental disabilities in

the United States

. Supervised over 4 HR Generalist which were responsible

for the HR function in the South Florida Region.

Developed and implemented all HR policies.

. Reduced turnover by 35% through recruitment initiatives,

employee relations, and conflict resolution activities.

. Identified and contract with outside vendors to develop

and conduct specialized training sessions as needed.

. Reduced workers compensation and liability claims from 15 per month to a

record 2 months accident free as Chair for the Safety Committee.

. Reviewed company contribution premiums for Medical, Dental, and Life &

Disability Premiums to ensure accuracy.

. Worked with senior management to ensure that company

makes appropriate training and development classes

available to staff.

06/1997-05/1998 Recruiter

Temps 724- Temps and Permanent Employment Agency,

Washington D.C

Company Profile: Temps 724 is recognized as a leader in the

staffing service industry specializing in on-site

management and improving our clients' productivity by

providing and placing qualified, professional and skilled

temporary, temporary-to-hire, and direct-hire personnel.

. Prospected new client businesses by meeting hiring

managers to understand their staffing needs.

. Made recommendations to clients regarding the top talent

available. Provided customer service for existing

clients to ensure their expectations are being met.

. Sourcing candidates through existing database,

advertising, internet, business contacts and direct

recruiting.

EDUCATION:

Florida Memorial College, May 2005

BS Major: Human Resources Management

Minor: Criminal Justice

Barry University 1999

Major: Business Administration

Minor: Human Resources Management

PHR Certification, 2005

PROFESSIONAL LICENSES, MEMBERSHIPS & CIVIC INVOLVEMENT

. SHRM - Society for Human Resource Management - National member since 1999

. GMSHRM - Greater Miami Society for Human Resource Management - Local

member since 2000

. Active Member of Alpha Kappa Alpha Association.

Contact this candidate