Human Resources Management

Crystal Garland

**** **** ****** ***** ****** ( LAVEROCK, PA 19038

Home 215-***-**** ( **********@*******.***

Human Resources Management

Employee Relations ( Benefits & Compensation ( HR Best

Practices

Dedicated human resources manager and business partner with a commitment to

balancing organizational priorities with the needs of employees to enhance

performance, retention, and morale. Strong knowledge of State and Federal

laws, with proven expertise in employee relations, talent management,

benefits and compensation, and training and development. Trusted leader

with solid generalist background and demonstrated capacity to deliver HR

solutions that meet strategic business objectives. Core competencies

include:

RECRUITMENT & SELECTION Union & Non-Union Relations Strategic Planning

Training & Development Policy & Process Development Salary & Benefits

Staff Relations & Cultural Steward

Support Benefits Administration

Professional Experience

HR CONSULTING

Human Resources Consultant (project basis - 2013 to Present)

Provide full spectrum of HR services to small and mid-size businesses

onsite and on call.

Key Achievements:

> Performs comprehensive HR audit for businesses in the Greater Delaware

Valley that consist of the reviewing of human resources policies,

procedures, documentation and systems to identify needs of improvement

and enhancement of HR functions as well as to ensure compliance with

ever-changing federal and state regulations.

> Ascertain gaps between the client's objectives and activities;

uncovering areas where improvements will make major differences.

> Develop a well-organized report which include a clear set of

guidelines to facilitate better HR planning, formulate a detail plan

of action to provide direction for the client to achieve business

goals.

UNITED WAY OF SEPA, Philadelphia, PA

Associate Director, Human Resources (2008 to 2011)

Pioneered and directed HR programs and operations to advance the

organizational vision and seamlessly execute core HR products/services

across multiple business units. Partnered with senior leaders and supported

managers in staff relations, performance management, FMLA and special

projects. Created recruiting strategies to attract top-quality managers and

employees. Served as trusted liaison and point of contact for all aspects

of employee relations, including solving sensitive issues and advising the

management team.

Key Achievements:

> Dramatically improved staffing processes and minimized risk to the

organization by designing tools that assisted managers in selecting,

hiring, and categorizing independent contractors.

> Spearheaded development and implementation of automated performance

mid-year review tool.

> Advised senior management on evaluating and choosing cost-effective

healthcare plans.

ROCKHILL MENNONITE COMMUNITY, Sellersville, PA

Director of Human Resources (2006 to 2007)

Provided vision and direction for HR operations to position the

organization for sustainable growth and success. Developed programs and

procedures related to recruitment, talent management and policy

administration. Coached managers on employee relations and disciplinary

actions to minimize liability.

Key Achievements:

> Restructured the Director of Human Resources position from

administrative role to strategic business partner.

> Secured buy-in and oversaw implementation of a competitive

compensation program.

> Significantly improved recruiting strategies, which enabled 72%

reduction in agency nursing staff.

ACME MARKETS (via Rosen Group), Malvern, PA

Human Resources Manager (2005 to 2006)

Partnered with Vice President of Human Resources to create and implement

new succession planning, staff development, and recruitment programs.

Advised senior managers on compensation, benefits, and employee relations

issues. Resolved concerns for bargaining and non-bargaining employees.

Negotiated compensation.

Key Achievements:

> Supported Six Sigma teams in securing $700,000 in Work Opportunity Tax

Credit (WOTC) by creating methods to identify staff members that have

not completed the essential 8850 form.

> Developed a new recruiting process that integrated behavioral

assessment into hiring practices.

> Quickly learned the organizational structure and made an immediate and

lasting impact in a contract role.

INGLIS FOUNDATION, Philadelphia, PA

Senior Human Resources Generalist (2002 to 2005)

Managed HR functions for residential healthcare facility with 750

employees, including policy development, orientation, and employee

relations. Investigated and resolved staff issues, interpreted contracts,

and represented the organization at arbitrations, grievances, unemployment,

and resident abuse hearings. Managed workers' compensation and family and

medical leave. Facilitated management and staff training on FMLA, ADA, and

worker's compensation.

Key Achievements:

> Saved $600,000 in FY 2005 by attentively managing workers'

compensation claims, and delivered additional cost savings through

benefit design changes.

> Recommended best practices that were conducive in improving the

compensation program.

WOMEN'S CHRISTIAN ALLIANCE, Philadelphia, PA

Human Resource Generalist (2001 to 2002)

Managed the organization's benefit programs, and ensured compliance with

Federal and State regulations.

Key Achievements:

> Improved accountability among employees by revising the handbook and

policy manual.

> Successfully implemented new processes to streamline benefits

administration.

CHILDREN'S HOSPITAL OF PHILADELPHIA, Philadelphia, PA

Compensation Administrator/Human Resources Coordinator (1994 to 2001)

Administered compensation activities and research to determine market

competitiveness. Served as communication liaison for questions and issues

related to the complex compensation program.

Key Achievements:

> Skillfully and accurately processed 450-500 employee changes weekly.

> Demonstrated patience and diplomacy by mitigating issues with diverse

and challenging employees.

Education and Credentials

MBA IN HUMAN RESOURCES MANAGEMENT, 2005 ( UNIVERSITY OF PHOENIX, PHOENIX,

AZ

BA in Psychology, 2000 ( LaSalle University, Philadelphia, PA

Selected Credentials:

HR Generalist Certificate ( Conducting Internal Investigation Certificate

( Employment Law Certificate

Member of the Society of Human Resources Management (SHRM)

Professional in Human Resources Certificate (PHR) through Villanova

University

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