Customer Service Loss Prevention

Kareem Antonio Corrica

**** **** ****** #**

New York NY 10035

Home: 646-***-***** Cellular: 718-***-****

********@*****.***

Work Experience:

August 2012 - Present GameStop

New York, NY

Sales Associate

. Prepare promotional strategies to maximize company's profit.

. Demonstrated technical selling skills and product knowledge.

. Handle customer's complaints and resolve problems.

. Heavy Filing of games and paperwork.

. Restocking entire store from top to bottom at closing.

. Light maintenance such as vacuuming mopping and sweeping.

. Security on midnight releases of bestselling titles.

. Loss prevention tactics.

. Keep Inventory.

November 2012- January 2013 Target

New York, NY

Seasonal

. Excellent customer service and ensured each guest left with a great

experience.

. Stocked shelves.

. Greeted guests as they enter store.

. Exceptional Performance as a cashier.

. Basic Maintenance.

. Loss prevention tactics.

. Kept Inventory.

June 2011-May 2012 McDonald's

New York, NY

Crew Member

. Prepared food items such as hamburgers as per the standards that are

required.

. Received the customers pleasantly, took their orders, communicated

orders to kitchen staff served orders and prepared

bills.

. Adhered to the quality and work standards of the chain.

. Maintained the equipment and cleanliness at the work stations.

. Managed customer complaints and feedback for constant improvements.

December 2010-September 2013 Sledge Group

New York, NY

Intern

. Answered telephones, direct calls, and took messages.

. Maintained and updated filing, inventory, mailing, and database

systems, either manually or

using a computer.

. Communicated with customers, employees, and other individuals to

answer questions, disseminated or

explained information, took orders, and addressed complaints.

. Set tables with needed flyers, and paperwork.

June 2009 - August 2010 Our Lady Queen of Angels School

New York, NY Camp Counselor/ Food Prep Worker

. Responsible to instruct about outdoor skills such as backpacking, rock

climbing, swimming, sailing, homesteading,

canoeing, wilderness survival, filmmaking, arts, crafts etc.

. Understood the Union Settlement mission to set an example of character

leadership for staff and campers

. Cleaned and sanitized work areas, equipment, utensils, dishes, or

silverware.

. Stored food in designated containers to prevent spoilage.

Education: High School Equivalency Diploma

New York, NY

Professional Skills: Excellent English writing, verbal skills, proficient

in Microsoft Word, Excel and Power point

Good communication and customer service skill can communicate via phone,

email, hand written documents. New York State Licensed Driver.

Contact this candidate