Customer Service Quality
Resume:
ROSS GARDINER
Arlington Heights, IL 60005
*************@*******.***
Career Summary
Over 8 years of customer service experience seeking a career
opportunity to work with a progressive organization where I can apply
my academic training and utilize my proven customer interface ability.
Strong communication skills, with the ability to provide results of
the highest quality. A commitment to consistently exceed
expectations, contributing to the success of the organization.
Core Skillsets
Research & Analytical Ability Customer Satisfaction
Verbal & Written Communication Organizational Planning
Work Experience
Jewel-Osco Foods Arlington Heights, Illinois
2004 - present
Lead Customer Service Associate - Specialty Items
Extensive customer interface assuring professional and prompt service
and
Create a positive shopping experience enhancing the public relations
image and reputation for Jewel - Osco
Provide leadership for the Specialty Products section in the areas of
inventory control, merchandising, monitor daily stock levels and
reorder decisions, etc.
Manage the accurate and timely transaction processes in compliance
with accounting/finance procedures
Resolves all customer satisfaction issues consistent with store
policies
STATE SENATOR DAN KOTOWSKI Park Ridge, Illinois
2011 -2012
Campaign Staff Volunteer
Participated in a range of volunteer activities supporting the
election campaign of an Illinois State Senator for the November 2012
general election
Conducted phone voter research calling to determine high impact voter
concerns
Disseminated campaign materials through "door to door" neighborhood
canvassing
Volunteered at community campaign events promoting the candidacy and
platform issues of the candidate
Education
Roosevelt University
Schaumburg, Illinois
Bachelor of Arts, Major: History
Awarded December 2009
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