Customer Service Representative

Location:

Posted:

April 09, 2013

JAMAR WRIGHT

Rosedale, NY **422

*************@*****.***

OBJECTIVE: To obtain a position where I can utilize my various skills and experience to

contribute to the growth and development of the company.

QUALIFICATIONS AND SKILLS:

Exceptional ability to interact with a wide variety of people.

Strong ability to effectively organize and coordinate multiple priorities.

Profound ability to work well as a team member or independently.

EXPERIENCE:

NYU LANGONE MEDICAL CENTER NY.NY

CSR Financial Analyst 2013 (CONTRACT)

• Reviewed and analyzed business accounts.

• Trained employees on new software.

• Maintained reports on effectiveness of new software.

• Handled incoming calls from employees and vendors.

• Acted as a liaison between several departments to resolve purchasing issues.

AEGIS TELECOMM. NY, NY

Quality Analyst 2011-2012 (CONTRACT)

Trained incoming staff on federal and state healthcare laws.

Monitored call center to ensure company policy was administered.

Maintained reports on each customer service representatives’ daily activities.

Tracked each customer representatives’ progress in relation to their sales quota .

TIME WARNER CABLE Flushing, NY

Customer Service Representative 2006 2009

Greeted public and addressed their queries/concerns over the telephone.

Promoted specials and or deals, viewed accounts and made suggestions.

Answered questions regarding status of various accounts and attend to problems or

complaints from customers in person, or over the telephone.

Explained policies, regulations and rate structures.

Made necessary changes, adjustments, recommendations and confirmations.

Opened and closed relevant accounts.

Prepared and submitted all necessary documentation and relevant paperwork.

Liaised with supervisors and upper management to provide adequate solutions.

EDUCATION:

YORK COLLEGE Queens, NY

BS in Business Administration 2000

REFERENCE AVAILABLE UPON REQUEST