Customer Service Representative

Angelo Davis

*** ******* ******, ******** ** ****3* 718-***-***** E-mail: *************@*****.***

CAREER OBJECTIVE

Proactive customer service representative, with proven functionality, that can consistently provide

positive results.

COMPUTER SKILLS:

Excellent in Microsoft Office applications, along with proprietary databases, Internet Savvy, web-based

chat and accurate alphanumeric data entry, Typing 40 w.p.m., Fluent with ADEPT reservations and

d ispatch software, and able to use multi-line telephone systems.

OFFICE SKILLS:

Interpersonal, Demonstrated Empathy, Detail-Oriented, Quick-Learner, Can adapt to changing

environments, Multitasking, Writ ten and Oral Capability, Conflict resolution skills, Negotiation,

Excellent in rapport building.

EXPERIENCE:

Falcon Data Com Brooklyn, NY 01/2012-10/2012

Academy Fire Protection Queens, NY 01/2008-12/2011

I nbound/Outbound Customer Service Representative/Dispatcher

• Dispatched technicians for fire safety and cable television service to designated job locations.

• Relayed documentation, and information to and from personnel and departments.

• Spoke with consumers to address problems and concerns, and utilized t roubleshooting

p rocedures.

• Prepared work orders and schedules at beginning, and end of day.

Local 12a Asbestos and Insulators Queens, NY 09/2005-01/2008

I nbound/Outbound Customer Service Representative

• Responded to inbound and made outbound follow-up calls, to contractors and members.

• Received payments, and maintained database of such transactions.

• Administrative functions such as filing, faxing, scanning, typing and emailing done daily.

Metro One Telecommunications Secaucus, NJ 05/2004-05/2005

I nbound Customer Service Representative/Di rectory Assistance

• T his position I acted in an operator capacity providing directory assistance, and concierge

i nformation.

• Forwarded emergency service calls when necessary, and performed in a t roubleshooting

capacity.

New Jersey EZ Pass Newark, NJ 10/2002-05/2004

I nbound/Outbound Customer Service Representative

• Spoke with existing, and potential customers to provide information, and order entry.

• Performed sales, adjusted accounts, offered products and services when applicable.

• Assisted with t roubleshooting functions and procedures.

• Determined charges, collected deposits, received payments, utilizing database management.

EDUCATION:

New Jersey Depa rtment of Education Trenton, NJ 1996

Satisfied requirements and obtained equivalency diploma.

Worldwide Educational Services Jersey City, NJ 1998

Vocational course in customer servicing completed.

Contact this candidate