Customer Service Administrative Assistant

Levina O. Ifill

***-** ***** ****** . ******* . New York 11433 . 347-***-**** Email:

******.*****@*****.***

Objective: To obtain an administrative position in a highly professional,

fast-paced environment that will allow me to expand on my current skills as

well as provide further opportunity for professional growth.

Education:

LaGuardia College, Queens NY Associates Degree in Business Administration

June 2008

Work Experience:

Solomon page group staffing solutions executive search

LaVazza premium coffees Corporation, New York, NY December 2011 to present

Traffic Department Assistant/Administrative Assistant

. Performed administrative and secretarial support functions for (4)

Traffic Managers by coordinating and managing multiple priorities and

projects.

. Assisted traffic department by processing orders, researching

customers inquires and updating billing invoices.

Provided telephone support; investigated and resolved billing

problems.

. Entered part orders into SAP system and followed up on special orders

to Italy for marketing department for office. Arranged for courier

service and mailings, ordering minimal office supplies. Managed

traffic Managers calendar, schedule meetings, keeping Traffic Managers

informed and aware of calendar changes.

minicircuits, Brooklyn, NY MAY 2010 to November 2011

Administrative Assistant/Customer Service

. Provided general customer service support (i.e. answered questions,

changed orders, expedited price review, late order follow-up, etc.)

for our electronic components.

. Clerical/administrative tasks such as filing, photocopying, faxing,

distributing documents/faxes, word processing, organizing files etc.

Processed all customer orders and any paperwork for customer returns.

. Provided administrative support to other dept. Managers which may

include confidential matters, projects.

. Acted as a liaison between customers and internal Mini-Circuits

departments. Serviced existing accounts and managed new

opportunities/sample follow-up.

Power Concepts LLC, New YOrk, NY October 2008 to May 2009

Human Resource Assistant

. Established and maintained computer records, including recruitment

files and tests, general files and other information on sick leave,

payroll, vacation pay, attendance cards, and hourly time records.

. Verified paycheck amounts to payroll register and prepared and

distributed payroll checks to employees.

. Assisted employees with routine personnel related questions as the

first point of contact for employee related issues.

. Provided customer service regarding collection issues, process

customer refunds, process and review account adjustments, resolve

client discrepancies and short payments.

. Was responsible for monitoring and maintaining assigned accounts-

customer calls, account adjustments, small balance write-offs,

customer reconciliations and processing credit memos.

. Created and maintained list of monthly evaluations due for appropriate

departments.

. Prepared recruitment materials such as application and on-boarding

packets, new employee orientation packets.

A.D. Winston Service, Inc., Long Island City, NY January 2001 to October

2008

Executive Assistant/Operation Assistant

. Maintained calendar for CEO and accompanied him on local customer

site visits as necessary.

. Managed monthly expense reports.

. Maintained and updated sales proposal and sales activity log.

. Oversaw the scheduling and dispatching of technical service staff.

. Responsible for general office operation, including upkeep of office

records, office supplies and filing system.

. Prepared contract and addendums and set them up in CSC computer.

. Made copies of submittal drawings and forward them over to various

vendors for pricing.

. Processed bid projects and requested insurance permits for new jobs

SKILLS: Advance in Microsoft Word, Excel, PowerPoint, Outlook, Microsoft

Internet Explorer, ADP, SAP, ACT.

Reference: Available upon request

Contact this candidate