Customer Service, Microsoft Office, Word and Excel
Resume:
Cynthia Palmer
**** ******* *******, *** *******, Texas 78254
**************@*****.***
Objective To obtain a position in a company where I can apply my work
experience and be an asset to that company.
Work Experience
Express Employment Professionals San Antonio, TX
Client Representative Associate March 2013 - July 2013
• Contacted clients to obtain information regarding mass tort litigation cases.
• Performed administrative duties such as photocopying, faxing, preparing
products for mailing, including overnight, express and certified mail.
HEB San Antonio, TX
Cashier
• Cashier duties included checking out customers, directing them to merchandise
in the store and helping them process credit cards or payments when necessary.
United Services Automobile Association (USAA) San Antonio, TX
Legal Assistant 2008-2011
• Drafted, reviewed and revised legal documents, publications, contracts,
presentations, reports and correspondence for attorneys and staff.
• Conducted legal research.
• Facilitated relationships between attorneys, staff and outside law firms by
providing information to ensure complete understanding of necessary topics
using relevant sources.
• Prepared a training manual and conducted training sessions for enterprise-wide
contract management system for legal support personnel.
Senior Administrative Support Associate 2006-2008
• Point of contact for General Counsel to facilitate guidance and support for staff
with administrative issues.
• Prepared, processed and distributed confidential documents.
• Coordinated calendars, schedules, meetings, training, and travel arrangements.
• Performed administrative duties such as photocopying, faxing, preparing
products for mailing, including overnight, express and certified mail.
• Performed administrative duties as assigned by the Vice-President or other
members of the staff.
• Enjoyed working alone as well as working with a team of co-workers,
outside organizations, clients and vendors.
• Excellent written, interpersonal and verbal communication.
• Answered phones in a professional and congenial manner.
• Detail-oriented, self-starter, well organized, ability to multi-task and work
under deadlines.
Legal Secretary 1997-
2006
• Provided primary support of electronic document management for paper and
electronic files.
• Assisted with meeting coordination, presentations, travel arrangement, expense
reports, reimbursements, calendars, mail, supplies and other administrative
duties.
• Coordinated catering for meetings, training sessions and other company events
as requested.
• Performed administrative duties as assigned, including correspondence, various
reports and documents.
• Recorded and transcribed meeting minutes.
Farm Credit Bank of Texas Austin, TX
Administrative Assistant to Senior Vice President 1985-1996
• Prepared monthly board reports and policies for department.
• Researched and compiled statistical information for annual and quarterly reports.
As well as department budget.
• Proactively and efficiently prioritized tasks while maintaining quality results with
attention to detail.
Key Skills
Proficient in Microsoft Office, Word, Outlook, Excel and PowerPoint.
10-key by touch
Education
2005 – 2006 Certified Paralegal Program – graduated highest GPA in class
University of Texas at San Antonio
1980-1981 Legal Secretary Certification
Stenograph Institution of Texas, Abilene, TX
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