Customer Service Data Entry
Resume:
KELLY VILLANUEVA
Morrisville, PA 19067
*******@*******.***
OBJECTIVE
Seeking employment which will allow me to grow professionally, while being
able to utilize my strong data entry, organizational, educational, and
exceptional people skills.
WORK EXPERIENCE
Rider University
Lawrenceville, NJ 01/2013-03/2013
Administrative Associate
Responsibilities include keeping accurate records of students, entering
student information into the database, making appointments for the
advisors, answering phones, creating folders for new students, using MS
Excel and Word to perform mail merges, Using Excel to create data sheets
for student information.
American Heritage Credit Union
Langhorne, PA 09/2012- 01/2013
Member Service Representative
Responsibilities include providing superb customer service to members of
the credit union. Cash handling, matching the right products to the
member's financial needs, answering the phone, maintaining accurate records
of services provided, data entry
Healthspring 09/2011- 03/2012
Nashville, TN
Enrollment Specialist
Responsibilities included data entry of approximately one hundred
applications daily into the database. I responded to information requests
made from members via phone, researching member accounts to resolve issues,
during my tenure I participated in a large system conversion. Position
required filing paperwork correctly and on a timely basis, staying within
the compliance time frame on multiple projects. Note: 09/2011 to 01/2012
as a temporary employee, due to excellent job performance I was offered a
full time position.
Sovereign Bank 10/2005-11/2010
Langhorne, PA
Floating Teller
Responsibilities included providing quality customer service, accurate cash
handling, providing customers with the proper information about products
suited to their specific needs, sales, key and combo holder for multiple
branches at once, working with multiple programs at the same time to obtain
information for the customers.
Yardley, PA
Branch Operations Manager
Responsibilities included managing the teller line, completing monthly
audits on cash drawers, ATM and vault settlements, ordering weekly cash
supply, issuing the teller work schedules, solving customer and teller
issues, attending training classes, updating tellers on new procedures,
training new tellers, adhering to strict compliance guidelines, along with
basic teller responsibilities.
First Union National Bank 05/2000-08/2001
Langhorne, PA
Teller
Responsibilities included accurate cash handling, key and combo holder,
assisting with audits, providing information on products suited to customer
needs, sales, basic teller responsibilities.
RELATED QUALIFICATIONS
Proficient with Microsoft Excel, Word, Powerpoint, and Outlook
Highly developed customer service skills
Team Player
Detail oriented
Strong communication skills
EDUCATION
Eastern University 1999-2003
St. Davids, PA
Bachelor of Arts Elementary Education
References available upon request
Contact this candidate