Customer Service Sales

RAHUL MOHAN KAPUR

** *********** ****** ****., ****

Mississauga, ON, L5A 3S2

Tel # 905-***-****

Cell # 416-***-****

*********@*******.***

Objective

To benefit an organization that can use a hardworking and reliable

individual who offers a background in the hospitality industry along with

other valuable experiences.

Skills

Ability to interact with people from different cultural backgrounds and age

groups.

Excellent Organizational Skills.

Exceptionally enthusiastic and motivated, well organized with strong

interpersonal and communication skills.

Detail oriented team player, able to work independently, responsibly,

reliable and flexible.

Superior Customer Service skills.

Professional Experience

Floor Supervisor (Dec 2004 - Till Date)

The Host Fine Indian Cuisine

Mississauga, On

To manage and develop business relations with clients

Organizing banquet parties and supervising all departments

Serving guests and developing the cliental relationship

Taking care of the Bar and Inventory

Select Sandwich (Nov 2005 - March 2006)

Mississauga, On

Delivery of catering orders

Checking Inventories

Shelving of products

Arranging and organizing of stock

Restaurant Manager (Dec 2002 - Nov 2004)

Reel's The Nostalgia Restrobar

To organize, operate and develop F&B Service Dept for optimizing efficient

and good service to guests to achieve maximum returns.

Interacting personally with the guests to the maximum to develop personal

rapports for further repeat service and future contacts.

Maintaining sales volumes and try to achieve sales objectives set forth by

the management.

Administration of staff and their working, which included training

motivation and grievances of staff relations etc.

Responsible for maintaining complete and detailed inventories and proper

records of the Restaurant & Bar.

To ensure proper working and maintenance of all equipments in the

department..

Responsible for overall co-ordination with the Chef.

To remain aware and keep abreast with happenings of the Hospitality

Industry for up-to date knowledge and better service performance.

Well versed in out door catering and parties.

Sr. Maitre-De-Hotel Grade-I (Jan 1997 - Oct

2002)

Hotel Kanishka (I.T.D.C)

Team Leader supervised and managed 25 employees.

Responsible for smooth running and daily operations of the Restaurant.

Handled public relations and industrial relations within the Restaurant.

Managed stock and inventory.

Head in charge of Sales and its promotions.

Accountable for coordinating and cooperating with other departments, such

as Kitchen, House-Keeping & Front Office.

Education

Bartender One Master Class Certification (Certificate No. 700717)

Smart Serve Certified (E06030600072)

Diploma in Tourism, Catering & Hotel Management an affiliate of FIOCES-

UNESCO, (Paris)

Certificate in Computers ("Basic Words 2003, and Internet")

Bachelor of Commerce (Pass)

Reference available upon request

Contact this candidate