Human Resource Customer Service
Resume:
************@*****.***
Reginald Jackson
Motivated, reliable individual whom have a positive attitude with high energy.
PROFILE
Flexible and versatile- able to maintain a sense of humor under pressure.
Poised and competent with demonstrated ability to easily transcend cultural
differences. Thrive in deadline-driven environments. Excellent team building
skills
Employee advocate
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SKILLS &
Training
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ABILITIES Sourcing
•
Employee relations
•
Recruiting
•
Talent management
•
•
PROFESSIONAL HUMAN RESOURCE DIRECTOR, HEARTLAND HEALTHCARE-
JACKSON, MI
EXPERIENCE
04/30/12- Current
Oversee the Human Resource Department. Some of the responsibilities include
staff recruitment, training, orientation, onboarding, updating staff on company
personnel policies, procedures and regulations. Monitoring and evaluating
human resource systems. Assure OSHA rules and regulations are followed.
Chair of the safety committee, conduct exit interviews, lead investigations,
train management on hiring, performance evaluations, oversee all leave of
absences including FMLA. Employee relations, monitor unemployment claims
and participate in associated hearings and mediations. Participate in
department budget planning, compensation and benefits.
HUMAN RESOURCE GENERALIST, SPHERION CORPORATION-
FORT. LAUDERDALE, FL
01/2011-03/30/2012 (Contract Position)
Process payroll, human resource/compliance. Onboarding, background
screening and drug testing, account management, recruitment, sourcing. Act as
the employee advocate, employee relations, assist with internal audits, and
ensure corporate compliance is being followed. Interview candidates, hire
candidates, terminations. New hire orientations, trainings, ensures employees
files are complete and kept confidential, employee compensation
HUMAN RESOURCE GENERALIST, FLORIDA ATLANTIC
UNIVERSITY- BOCA RATON, FL
10/2007-01/2011
Recruiting, compensation, create training power point presentations, track
attendance for all new hires and employee trainings, facilitate team meetings,
maintain and update employee information, assist with payroll, review
employee applications, participate in the interview and hiring process for
student workers and staff, Conduct orientations, explain benefit packages,
conduct refresher trainings for existing employees.
CUSTOMER SERVICE SUPERVISOR, BEST BUY- PLANTATION, FL
08/2004-09/2007
Supervise 15-20 employees, conduct interviews for cashiers and customer
service reps, facilitated team meetings, facilitated trainings, produced
employee work schedule, resolved customer issues, counted total daily
revenue for the entire store are the end of the day, verified each employee’s
registered totals at the end of their shift.
MASTERS OF HUMAN RESOURCE MANAGEMENT, NOVA
EDUCATION
SOUTHEASTERN UNIVERSITY- DAVIE FL
Graduated GPA: 3.6
BACHELORS IN HEALTH SERVICE ADMINISTRATION, FLORIDA
ATLANTIC UNIVERSITY- BOCA RATON, FL
MINOR IN BUSINESS ADMINISTRATION
Graduated GPA: 3.4
PROFESSIONAL ORGANIZATON
Alpha Phi Alpha Incorporation
Nova Southeastern Alumni Association
Page 2 Reginald Jackson
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