Project Manager Customer Service

CHRISTOPHER B. HENLEY

Greenbelt, MD *****

Phone: 240-***-**** * Cell 202-***-****

Email: Cbhenley@***@*******.***

SUMMARY:

I have provided quality IT support and interacted at length with all levels of customers to include:

Executives and Top Tier Management (Commandants, SES’s, Commanders, Admirals, VIP’s etc.)

I thoroughly exercise independent judgment in making decisions to resolve issues and when there is any

uncertainty, I consult with management. I am a team player and I work well in roles that consist of

project/management/ migrations and day-to-day workplace operations.

Knowledge, Skills and Abilities

• Manages Technical Teams of All Shifts

• Manages NIPR (NON-Secret)/(Secret)SIPR Accounts in Active Directory Management

• Manages Deadlines and Specified Goals within a large-scale enterprise networks

• Manager of Training, Research Projects, Migration Projects

• Manages Servers Plat formed VDC’s, VEXMB’s, MFX’s HYPER V, VM WARE Virtual PC

• Manages Server RIS, 2003/2008/R2, Backup Exec 2003/12.5/2010 Disaster Recovery

• Manages Citrix Server, RDP, Virtual Private Networks (VPN)

• Manages Projects, Programs, Time, Risk, Accounts, Confidential Data

• Manages and Configures Windows Exchange Server 2003/2007/2010

• Manages DEERS/Rapids CAC Card Management

• Manages Security products: McAfee Products, Symantec Norton Antivirus Software

• Manages Printer Installations and Configurations, (Scanners, label makers, Xerox)

• Manages Network PBX boxes, Routers, Switches, Androids, iPhones, BlackBerry smartphones

• Manages Implementations and Infrastructures (LAN, MAN, WAN, HYBRID)

EDUCATION:

• MBA with a concentration in Project Management, 2011

• Bachelor of Science Computer Networking, 2007

• Associates of Arts Computer Networking, 2005

Professional/Technical Training Courses/Certifications:

• MCSE Certified (ID# 5885676)

• MCP Certified (ID# 5885676)

• Six Sigma Certified (Yellow Belt, Aveta Business Institute ID# 383*********)

• Server 2008 Certificate, Learning Tree

• ITIL V.3 Certificate, Learning Tree

• SharePoint Design/Foundation Certificate, Insyte Inc.

WORK EXPERIENCE:

(DHS /TISCOM /USCG Contract) General Dynamics Info Tech July 2011 –

Jan 2013 Senior Systems Administrator

• Lead Enterprise Wide Level Management based on a Tier IV capacity, structured by the United States

Coast Guard.

• Lead IT1’s, II’s, III’s as well as senior level management in the day-day operations. Also, a part of the

Migration Team which Migrated Server 2003 over to 2008, Promoted Domain Controllers

(DCPROMO), Server Deployment.

• Installed and Configured Backup Exec 2010 for Disaster Recovery, Escalated up from Backup Exec

12.5

• Migrated user in Active Directory to selected Exchange Servers. Managed Projects on Secret-Level

Operations. Managed The GOOD Mobile Console for Mobile Exchange Users. Also, Migrated

selected severs from Hyper-V to VM-Ware.

• Managed/Assigned Group Policy in an ADUC or “AD” Domains (DNS), Forrest, Assisted in Auto-

Propagating Schema Objects, OU’s (Organizational Units) also assigning FQDN’s to selected CPU

accounts and Servers. PKI Management.

(DHS USCG Contract) FYI Technology, Inc. October 2010 - August 2011

Systems Analyst

• Served as an Analyst for clientele having problems using computer software, hardware, and operating

systems.

• Determined whether problems were caused by hardware, software, or system-failure.

• Worked as an in house consultant, researcher, “SME” Subject Matter Expert towards approaches to

existing software and hardware issues when standardized approaches could not be applied.

• On-Call 24x7 for the management of user accounts in a Citrix-Farmed VPN.

(DHS USCG Contract) THE CENTECH GROUP, Inc. May 2007 - October 2010

Desktop Support

• Supported an Active Directory Users and Computers database of approximately 5000 users.

• Provided technical assistance, support, and also advised end users when they were remotely working

from outside of the office on a Virtual Private Network. Team-Lead/ Project Manager on an Over-

Night Migration Project that required, Installation of selected software, applications, configurations,

upgrades, time-scheduling, task assigning, crystal reporting, remedy-ticket managing and assigning,

and all other expected Project Deliverables.

DOES/Department of Employment Services April 2006 - December 2006

Help Desk Technician (Paid Internship)

• Duties included but were not limited to the following: Technical support, printer management,

installation application and hardware/software support, Remedy documentation, customer and

administrative support. Managed User Accounts on the Blackberry Enterprise “BES” Server.

Managed users’ accounts in ADUC.

MED Temps, Chevy Chase, MD September 2001 - August 2005

Temp Agent (Washington Hospital Center/ MED Star (August 2004 - August 2005)

• Duties included but not limited to the following: Information systems technician, cash poster 1.

• Position entailed: posting cash accounts to general ledger, balanced lox boxes, data accounting,

customer service, office support, resource management, and other assigned duties. All jobs were

temp-to-perm positions.

George Washington University, Washington, DC (September 2001 - December 2003)

Information Technology Specialist, (Health Information Management)

• Researched and managed health Information related matters such as, EKG Reports, Operative

Reports, and Discharge Summaries.

• Performed as liaison between Doctors and Insurance Claims Representatives.

Contact this candidate