Customer Service Sales

Annette Davis-Pontoon

***** ****** ***** **

Houston, TX 77084

Phone number 904-***-****

Pitney Bowes - Resolution Specialist/Collections - Jacksonville, FL

(Jun 1999 - Aug 2010)

. Call customers on 30 to 120 days commercial and personal

delinquent accounts.

. Negotiated payment arrangements and researches account

discrepancies.

. Processed electronic checks by phone i.e. credit cards and

debit payments

. E-mail customers regarding their payments.

. Collaborated with upper management on delinquency accounts and

determine which accounts will be sent to a collection agency or

litigation.

. Responsible for skip tracing locate customers and their

contact information.

. Reported delinquent accounts to the credit bureau through E-

Oscar on line system

. Assisted in the bankruptcy process department and Pacer

system.

. Ability to multi task, work independently, in a changing

environment.

. Worked on various computer software's and applications

(Microsoft Word, Excel, Access, Latitude, Siebel, SAP, Speed

pay, Telecast, Clear Tran, Lexis Nexus and

Webxtender/AppXtender, Outlook and Lotus Notes) Assisted with

additional duties as they were assigned.

Scott Alarm - Customer Service/Collection Supervisor - Jacksonville,

FL

(May 1995 - Jun 1998)

. Reviewed open invoices to identify delinquent accounts.

. Initiates collection calls

. Maintaining existing customers to purchase future contracts

regarding maintenance and monitoring agreements

. Collaborated with upper management on delinquency accounts.

. Supervise customer service department.

Friedman's Jewelers - Credit Manager/Sales Person - Saint Mary's, GA

(Jul 1991 - Apr 1995)

. Fine jewelry sales person.

. Ran credit reports to determine customer debt ratio of loan-to-

value status.

. Managed 10 employees also opened and closed the store.

. Operated cash registers; applied checks, posted credit card

payments to the system.

. Prepared bank deposits.

. Collected on delinquent accounts.

. Reported past due accounts to credit bureaus.

EDUCATION: GED - Nesclant Norfolk, VA - 1988 GED

Certificate: Opportunities Industrialization Center Data

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