Sales Manager
Resume:
Stephen Raab
Morris, AL *****
Phone: 205-***-****
E mail: ******@*********.***
OBJECT IVE
To obtain a position that will enable me to use my extensive and dynamic management experience. I will bring strong
organizational skills, management and social training, as well as an ability to work well with people.
SUMMARY OF QUAL IF ICAT IONS
9 years of multi unit managing and training experience. I have advanced computer skills and am very proficient in
Microsoft programs and P.O.S. billing systems. I enjoy building interpersonal relationships.
WORK EXPER IENCE
Territory Manager (7/11/2004 7/19/2010)
Flextronics, Birmingham, AL (Reduction in Force)
• Multi Unit(9) manager
• Primary point of contact and managerial presence in the technical and customer service department of our client,
Verizon Wireless.
• Create and facilitate weekly and monthly sales and technical training courses for territory.
• Facilitate corporate training classes on an as needed basis to keep employee’s certifications current.
• Promote a sales environment focused on exceeding sales quotas.
• Encourage an environment that provides customers with service excellence.
• Create a culture that embraces our corporate values and complements the goals of our
client, Verizon Wireless.
• Coordinate with the Regional Manager (RM) on sales spiffs and contests.
• Travel extensively to store locations (9) within the territory.
• Assist the RM with all department operations including hiring and terminating personnel.
• Oversee monthly staffing schedules.
• Meet headcount requirements by meeting company hiring metrics.
• Conduct regular team meetings, trainings, and role plays with associates.
• Generate and review requested reports (P&L, staffing, sales, talent review, etc.).
• Participate in quarterly market reviews with Client.
• Stay abreast of technical developments within the industry.
• Analyze and resolve procedural problems; partner with the Client on issues as needed.
• Write and deliver performance appraisals in conjunction with Regional Manager.
• Collect and document information for disciplinary actions.
Field Training Manager (7/7/2010 06/30/2011)
Roto Rooter, Birmingham, AL (Corporate Branch Downsizing)
• Recruit sales and service team using active recruiting methods.
• Coach and develop sales & service team using hands on training methods.
• Create and facilitate weekly and monthly sales and technical training courses for territory.
• Monitor and review performance standards weekly with sales & service teams.
• Prospect for new business using innovative techniques along with cold calling.
• Grow customer sales base in residential and commercial markets.
• Maintain and expand existing commercial business base.
• Ensure monthly and annual sales quotas are achieved.
• Lead district safety operations and ensure all safety guidelines are followed.
• Track, issue, and monitor all inventory and usage.
• Generate and review requested reports (P&L, staffing, sales, talent review, etc.).
Area Manager (8/25/2011 – 2/20/2012)
The Check Depot (Alabama Cash Services), Birmingham, AL (New opportunity with T Mobile)
• Manage each locations gross and net revenue goals
• Manage each locations returns and collections goal
• Maintain productive and satisfying work environments for store personnel
• Manage, evaluate, counsel, and discipline staff as needed
• Maintain and execute store marketing plans
• Grow existing customer base’s sales and services through innovative sales techniques.
• Manage the each locations facility
• Generate and review daily, weekly, and monthly reports (P&L, marketing, sales, etc.).
Retail Store Manager (3/5/2012 Present)
T Mobile, Birmingham, AL
• Recruit, develop, motivate and manage a high performing team
• Promote a sales environment focused on exceeding sales quotas
• Encourage an environment that provides customers with service excellence
• Create an environment for discovery in the store that sparks new ideas for using mobile communications
• Cultivate long term customer relationships
• Establish strong business and networking contacts to help drive incremental personal and business sales
• Oversee monthly staffing schedules
• Meet headcount requirements by meeting company hiring metrics.
• Conduct regular team meetings, trainings, and role plays with associates.
• Generate and review requested reports (P&L, staffing, sales, talent review, etc.)
• Stay abreast of technical developments within the industry
• Analyze and resolve procedural problems as needed
• Write and deliver performance appraisals
• Collect and document information for disciplinary actions
E DUCAT ION
High School Diploma
Hernando High School
Brooksville, FL
Some College
University Of Phoenix
Birmingham, AL
Business degree will be completed within 4 months
REFERENCES
Available upon request.
Contact this candidate