Sales Customer Service

Roger N. Pirie

C: 864-***-**** *** Elliott Street

*-*****@*******.*** Marietta, SC 29661

SUMMARY OF QUALIFICATIONS

An innovative professional with seventeen years leadership experience in supply management, materials, and customer

service. Proven ability to train customers/staff as-well-as develops and oversees operating budgets, communication with

other departments and sourcing suppliers for purchased goods. Possess knowledge of hospital workflow, overseeing

operations and staff scheduling. Positive team player with a passion to learn and encourage others to succeed.

Dedicated to support/train and guide staff in professional systems knowledge development; skilled at working/training

professional c-suit customers, board members, students and front line professionals.

Able to arrange and coordinate regional, national, and global logistics for domestic and military needs

Hard working and detailed oriented, with the ability to multi-task effectively with-in time constraints

Outstanding leadership, motivation, and communication skills

Essential Functions:

Supply Chain Software/Consultant Omnicell Inc., Mountain View CA (January 2012-November 2012)

Pre-Sales and Sales Activities

Respond to RFP (Request for Proposal)

Customer Training

Omnicell Internal Meetings

Support Supply Sales to acquire customers and support operatio nal needs of existing Customers

The position is very diverse in that it is educational from the perspective of training the sales teams in the field on

basic feature and benefits of the product

Prospecting, presenting, managing customer expectations and overall sales activities are key support function for

all reps and customers for all territories

Pre –Sales work in the form of Customer Demonstrations (mostly IDNS, Integrated Delivery Network )

Training of existing Customers

Data Analysis Modeling to m easure operations for Customers

Train new Sales Reps and Sales Managers on all Supply Systems. Respond to RFPs from prospective customers

Participate in new feature development for Supply Systems

Approve all quote configurations (SAP Software)

Help Supply SSDs to configure complicated proposals

Supervisor, Materials Manager Greenville Hospital System, Greenville SC (April 2007-January 2012)

Supervises and coordinates activities of staff. Responsible for activities relating to the storage, movement, and data

entry of materials equipment, merchandise and supplies in and out of warehouse facilities in accordance with

established priorities and schedules. Provide a leadership role for continuous quality improvement and patient safety.

Good interpersonal skills to direct the work of others and communicate effectively. Clinical background with the

understanding of the complexities of supply asset management systems and support to include Optiflex, Lawson, and

Geck.

Supervises employees directly including scheduling, selection, training, assures proper staff coverage; performs

employee appraisals and task allocation.

Interaction with Physicians/Clinical Staff regarding product usage and/or Material needs/Plans; this includes

recommendations to clinical departments of procedures and practices for the assessment, selection, and

purchasing of supplies.

Coordinates material services with operating room and other clinical unit functions in order to provide prompt,

accurate, and efficient services.

Understands and coordinates inventory system through Optiflex in the units and Opti SS on the nursing units;

manages any system/technical issues.

Responsible for following established departmental policies and procedures, safety, environmental, infection

control standards, and compliance with regulatory agency.

Communicates to clinical departments/clinical staff patient information regarding changes in supply availability

or programs.

PROFESSIONAL BACKGROUND

Materials Management, Center for Special Surgery, Greenville SC (2005 – 2007)

Job eliminated due to new ownership and restructuring

Transport Coordinator, Greenville Memorial Hospital, Greenville, SC (2004 - 2005)

Work Schedule/School Conflict

Customer Service Representative, North Greenville University, Tigerville, SC (2003 – 2005)

Left to pursue a career in healthcare and continue education

MILITARY EXPERIENCE

United States Marine Corps (1989 – 1993)

Ammunition Technician (Logistics Specialist) Class A CDL

Distribution, segregation, including receipt, storage, issue, and handling of ammunition and toxic chemicals.

EDUCATION

Liberty University, A.A. Business Administration (2009)

Liberty University, B.S. Business Management (2011)

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