Customer Service Representative
Resume:
Britney Carmichael
*** *. *** ** **********, PA *9401
************@*******.***
CUSTOMER SERVICE REPRESENTATIVE
Over six years of customer service experience in the food industry as well as
Overview
communications and office administration. Approximately three years of management
position in the restaurant services and one year in communications. Recognized for
delivering unparalleled customer service. Areas of expertise include:
Exceptional Customer Service New Product Introduction
• •
1. Merchandising and Display 6. Budgeting/Record Keeping
2. Employee Management 7. Problem Solving
3. Payroll 8. Over Ten Years of Microsoft and
4. Inventory and Pricing Control Computer exp.
5. Telecommunications 9. Technical Support (Wireless
Devices)
Verizon Wireless, Greenville, SC 10/2010 05/2012
Employment
March and April 2012 #1 rep in Greenville center with over $40,000 in revenue. Analyzed
customer’s service plan, upgrade customers to new devices. Troubleshoot malfunctioning
devices, introduced new work methods to fellow coworkers.
TeleTech Inc., Greenville, SC 03/2008 08/2010
Tracked packages for UPS customers as well as report lost, stolen, damaged
products. Floor lead of 25+, maintained targets, assisted coworkers with daily
issues.
WIS Inventory, Greenville, SC (Part Time) 05/2010 10/2010
Counted inventory for various retail and grocery stores.
Arby’s Restaurant Greenville, SC 05/2004 01/2010
Assistant Manager with responsibility of payroll, inventory, new hire, supervising
10+ crew.
Strayer University, Philadelphia, PA
Education
Associate of Arts in Criminal Justice 2012
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