Customer Service Representative
Resume:
**** ** **** *****, ********** FL *****
Phone: 954-***-**** Email: *********@*****.***
SKILLS
An experienced team leader with the ability to effectively motivate and mobilize colleagues to meet
high performances
Resourceful worker who excels at capturing detailed instructions, along with a high level of detail
orientation
Computer literate with proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and working
knowledge of Windows XP & 7, Mac OS X v10.6 – 10.7
Productive worker with solid work ethic who is very organized, reliable, responsible, and committed to
achieving excellence
Highly analytical thinker and innovative problem solver who demonstrates an ability to assess
conditions and implement appropriate interventions
Affable professional whose strength include an ability to build rapport with colleagues of diverse
multicultural backgrounds
EDUCATION
BROWARD COMMUNITY COLLEGE Fort Lauderdale, FL
Major: Nursing
Pursuing Bachelor of Science Expected: June 2014
Health Core Class
o 75 credit hours
o Attained vital signs skills
o Understand safety and security procedures in a medical environment
o Recognize emergency situations
BOYD ANDERSON HIGH Broward County, FL
High School Diploma 09/2004 – 06/
2006
EXPERIENCE
Enterprise Rent A Car Fort Lauderdale, FL
Customer Service Representative 03/2011 –
Present
Responsible for welcoming customers
Responsible for training new staff
Organize paperwork and keep log books up to date
Walk customers to vehicles
Ensuring that all customers understand insurance
Wachovia Pompano Beach, FL
03/2008 – 01/2009
Responsible for logging in checks from all Wachovia Bank branches.
Printing reports of daily processed work each night.
Responsible for documenting each bag in the computer and on paper.
Sort checks for encoders to be encoded, and to be processed in a different department
Payless Shoesource Lauderdale Lakes, FL
Customer Service Representative 01/2009 –
11/2010
Assist Manager in opening and taking deposit to the bank
Provide training and motivation for new staff
Opening and closing the store
Provide customer care.
Ensure the store is in a neat condition
Assist in the day to day running of the store
Assisted in processing and replenishing merchandize and monitoring floor stock
Sales Associate 05/2007 – 01/2009
Ensured each customer receives outstanding service by Payless standards
Performed the daily operational, day to day goals and priorities assigned by store management
Assisted in the training and development of peers
Maintained merchandising and store cleanliness standards
Participated in the processing of new shipments and help the team to keep the receiving and back stock
area clean and organized
Proactively aware of safety issues and conscious of shoplifting activity
Aided customers in locating merchandising in store, on payless.com, as well as, processing special
orders
Answered customers’ questions and provide information on promotions and advertisements
Cashier 05/2006 – 05/2007
Assist Manager in opening and taking deposit to the bank
Provide training and motivation for new staff
Opening and closing the store
Provide customer care.
Ensure the store is in a neat condition
Assist in the day to day running of the store
REFERENCES
Miss Bridget Gibbons – volunteer work
Professor Joy Stewart – student
Ms. Samontha Forbes – fellow volunteer worker
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