Customer Service Medical

Kathy Clincy

**** *. ****** ● Chicago, IL ***** ● 773-***-**** ● *************@*****.***

Summary:

Over seven years of experience in medical research and health care settings. A committed, medical professional with

excellent bedside manner and a strong desire to serve. Detail oriented and meticulous in record keeping and program

administration. Demonstrated ability to provide superior customer service, clinical leadership, team work, and continuous

quality improvement in patient care.

Experience

Fresenius Medical Care Chicago, IL

Dialysis Technician Nov. 2006 - Present

Set up and operate hemodialysis machine to provide safe and effective dialysis therapy. Clean and disinfect dialysis

machine, chair, equipment, and surrounding area between treatments in accordance with department procedures, state

and federal regulations.

Obtain pre and post treatment vital signs and report unusual readings to nurse supervisor. Accurately enter and update

all patient specific information and treatment data into the clinical database in a timely manner.

Routinely review all treatment documents to ensure proper signatures from nursing staff.

Prepare lab requisitions for prescribed patients and ensure collection of specimens by the appropriate lab courier.

Collect, label, prepare, and store specimens according to laboratory specifications.

Trinity Hospital Chicago, IL

Medical Assistant - Externship May 2005 - June 2005

Interviewed patients to obtain medical information, vital signs, height, and weight. Recorded patie nt's medical

history, vital statistics, and test results in medical records. Organized and maintained patient files.

Collected, prepared, and logged blood samples and other specimens for laboratory testing. Performed urinalysis,

venipunctures, EKG and pregnancy testing.

Prepared and administered medications as instructed by the physician.

Explained treatment procedures, medications, diets, and physician's instructions to patients.

Somerset Place Chicago, IL

Certified Nursing Assistant Feb. 2002 - Apr. 2004

Under the direction of a licensed nurse, checked vitals, administered injections, and managed patient's use of

prescribed medications.

Assisted residents with routine personal hygiene maintenance such as bathing, dressing, toileting, incontinence care,

and in accordance with nursing assessment and care plan.

Performed housekeeping duties, cleaned, sterilized, and stored medical equipment.

Completed progress reports for each resident including observation reports, medication logs, hygiene, and

housekeeping maintenance charts.

Ensured protection of patient's rights and reported unsafe conditions or inappropriate actions to the proper authorities.

Education

Olive Harvey Community College Chicago, IL

Phlebotomy Certification May 2012

Career Academy Chicago, IL

Certified Nursing Assistant June 2002

Other Certifications

Clinical Hemodialysis Technician Training - 2011

Cardiopulmonary Resuscitation - 2011

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