Customer Service Manager

David Adams

Owner, Director and On-Site Manager

********@***.*** - Cell: 321-***-****

Work Experience

Owner, Director and On-Site Manager

Integrated Distribution Services, Inc. - Port Canaveral, FL

July 1989 to August 2012

Full Service Distribution, Logistics (Supply-Chain), Warehousing, Transportation (World-Wide),

Manufacturing and Production Corporation.

* Warehouse Storage Operations utilizing barcode technology for inventory scan and instant retrieval.

* Managed the Engineering of all company warehousing construction, loading docks, racking design,

security/fire protection and HVAC Systems

* Established Distribution Facilities (FTZ, General Purpose, Dry, Frozen, Cold & Fuel), at Port Canaveral

and Melbourne, Florida.

* 520,000 square feet of total secure warehousing/production space (Bonded & Domestic), with 4.5 acres

of 24 hour protected outside storage.

* Location dockside for loading/unloading freight (LTL, Truck & Container Drayage Loads, AMS), for

customs inspection, receiving, warehousing or time-sensitive shipping to customers (Corporations,

Federal/State Governments, Crew & Container Ships, Medical Centers, CPM), Domestic or International.

* Ran Full Service Operation: Warehousing, 3PL (Third Party Logistics), Distribution (Fast Pace &

Seamless), Logistics Supply-Chain-Management (SCM - Domestic & Foreign), Production (Lean),

Purchasing, Customs Compliance, Private Fleet, Common Carrier Traffic (RFQ) Audits (Cost Savings),

Minimize Loss and Damage, Pick/Pack Operations, Shipping/Receiving, Cross-Docking, Customer

Service (In/Out), Packaging Design, OSHA and HAZMAT Safety Training.

* All Distribution Facilities inspected by U.S. Customs, OSHA, DOT, FDA and EPA.

* Managed all sub-assemblies from warehousing to manufacturing and on to finish goods for quality

shipping to customers.

* Budget Control (Spread Sheets), and Cost Accounting Audits (P&L's), on a daily, weekly, monthly and

yearly basis.

* Experience in 3PL, LEAN, SKU, ISO, WMS, TMS, MRP, APCS, SCM, SAP, EDI, WORD, EXCELL,

MS (Office), POWER POINT, SIX SIGMA, ERP.

* Excellent Communication Skills (Listening, Speaking and Writing).

* Constant training, motivation and evaluation of employees as to all job reguirements, safety/security,

truck/forklift, customer service levels and shipping/receiving.

* Transportation of U.S. and Foreign Goods under Customs and D.O.T. Regulations.

* Customs Bonded License for Warehousing, Logistics, Container Freight and Examination Stations.

* SOLD MY COMPANY (INTEGRATED DISTRIBUTION SERVICES), IN AUGUST, 2012

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Distribution Director and Manager

Wang Laboratories, Inc. Electronics Company - Lowell, MA

April 1979 to July 1989

* Managed Distribution, Logistics, Warehousing, and Production throughout the U.S., Europe and Asia.

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* Implemented/Managed budget control, warehouse and logistics (supply chain) procedures, instruction

manuals along with security and safety.

* Manage Logistics Training Programs at locations in the U.S., Republic of Ireland, Orient and Europe.

* Management of Common Carrier Contracts with cost savings while maintaining customer service.

* Manage structural and equipment mechanics (Trucks & Forklifts), electronics and barcode inventory

control systems.

* Directly Managed the warehouse pick and pack systems, building materials to manufacturing sub-

assemblies and finished goods for shipping and or receiving.

* Resigned from Wang Laboratories in July, 1989 to start Integrated Distribution Services.

Pro Hockey Player

American/Eastern Hockey League - Knoxville, TN

Played Pro-Hockey and then decided to use my University of Tennessee Bachelor of Science Degree

in Business (Transportation/Logistics), Management to start working for Wang Labs in April, 1979.

Education

Bachelor of Science Degree in Transportation/Logistics/Warehouse Management

University of Tennessee - Knoxville, TN

Bachelor of Science Degree in Transportation/Logistics (Engineering Discipline)

University of Tennessee - Knoxville, TN

Skills

Developed and Managed 3PL Distribution Centers, Production Control Operations with real-time

accuracy, Logistical Supply Chain Routing Schedules ( Domestic and International ), Warehouse

Racking Design, Bar Code Inventory Control Management, Warehouse Security wth Infra-Red Scanners

for Fire/ Burglar Protection, and HVAC Systems.

Military Service

Service Country: United States

Branch: U.S. Navy Reserve

Rank: O-2 (LTJG)

Honorable Discharge

Department of Veterans Affairs discloses that David Adams has a Service Connected Disability rated at

10% and is able to perform all physical and mental job requirements.

Commendations:

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ROA (Reserve Officers Assocation of the United States), Member since 11/14/1990. David Adams,

LTJG, USNR. Life Time Member of the D.A.V.

Additional Information

COVER LETTER- David Adams

My previous work experience (over 22 years), as an Owner, Director and On-Site Manager of a large

Distribution, Transportation (Logistics), Warehousing and Manufacturing Corporation will allow me to

bring this vast knowledge to you as an asset for future growth and development.

Management Skills:

* Maintained Optimum Efficiency in the Logistics, Mult-Warehouse and the Production Environment.

* Started/Directed and Owned Distribution, Production and Warehouse Facilities (520,000 sq. ft.), at Port

Canaveral and Melbourne, Florida from 1989 to 2012.

* Identify, Improve and Implement changes in all Logistics Supply Chain performance levels to satisfy

Production, Customer Service and Cost Savings (Seamless Logistical Systems).

* Writing Instruction and Procedure Manuals for Warehousing (3PL) and Logistics Operations.

* Inventory Management and Cycle Counting for the accurate execution of all warehouse transactions.

* Implement and Manage all OSHA & HAZMAT Regulations for safety and ensuring that all requirements

are met by my employees.

* Use good judgement and a common sense approach to decision making with attention to detail.

* Management of accountability and teamwork while influencing others.

* The skill to be flexible, highly organized and follow the corporate directives.

* Ability to listen carefully to all issues and communicate recommendations.

* Reach a decision by carefully reviewing facts and weighing options.

* Experience in writing content for proposals and presenting them

in company/management meetings.

* Honesty and Integrity through Words, Actions and Ethics.

* Demonstrate Role Model Leadership Characteristics and Champion Employee Development.

* Lean Distribution, Warehousing and Production expertise.

* Developed and Managed all stock control for manufacturing to finish goods (pick/pack), for quality

shipping.

* U.S. Customs Bonded for Foreign Trade Zone Warehousing (FTZ), World Wide Logistics and Container

Freight Station.

* Management of Private Fleet, LTL, Container (Drayage Costs), and Truckload Common Carriers as

to customer service requirements.

* Established and Managed Budget Control and Cost Accounting through P&L Spread Sheets on a Daily,

Weekly, Monthly and Yearly basis.

* Carrier Traffic and U.S. Customs Audits for customer savings.

* TWIC LICENSE (Issued by U.S. Customs & Homeland Security).

* Directly Managed the U.S. and Foreign 3PL (Third Party Logistics) operations.

* Dedication to walk the extra mile to achieve excellence, promote and manage productivity with

accuracy.

* Superior Organizational, Mult-Tasking and Time-Management Skills in a demanding, fast-paced

environment.

* I posses a high level of Interpersonal Skills to Lead, Manage, Direct, Motivate and Develop positive

employee relations.

Thank You

David Adams

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